Monica Boman
Mobile,AL
Summary
Dynamic and detail-oriented professional with extensive experience at University Health Hospital, excelling in HIPAA compliance and medical records maintenance. Proven ability to enhance patient satisfaction through effective communication and organization. Recognized for implementing efficient processes that reduced errors in data entry, contributing to improved operational efficiency and team collaboration.
Overview
31
31
years of professional experience
Work History
Unit Clerk
University Health Hospital
01.2022 - Current
- Managed patient admissions and discharges, ensuring accurate data entry and documentation.
- Coordinated communication between healthcare staff and patients to streamline information flow.
- Scheduled appointments using electronic health record systems, enhancing operational efficiency.
- Assisted in maintaining inventory of medical supplies, reducing shortages through proactive monitoring.
- Processed patient records and information requests with a focus on confidentiality and compliance.
- Trained new clerical staff on hospital protocols and administrative procedures, fostering team development.
- Oversaw daily unit activities, ensuring adherence to hospital policies and standards of care.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Arranged discharges and patient transportations.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Obtained and organized medical records for office visits and scheduled labs.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Charted vital signs and added telemetry strips to charts.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared and processed patient referrals and transfer requests.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Security Screener
University Health Hospital
03.2022 - 01.2023
- Conducted thorough security screenings to ensure compliance with safety protocols and regulations.
- Monitored access points to maintain secure environment for patients and staff.
- Collaborated with healthcare teams to address security concerns promptly and effectively.
- Utilized advanced screening technologies to detect prohibited items and enhance safety measures.
Food Service Supervisor
University Health Hospital
05.1995 - 10.2001
- Supervised daily food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on efficient food preparation and customer service techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated scheduling for team members, managing shifts to maintain adequate coverage during peak hours.
- Developed training materials for new hires, enhancing onboarding experience and operational knowledge.
- Conducted regular quality assurance checks to maintain high standards of food presentation and taste.
- Resolved customer complaints promptly, improving overall satisfaction and repeat business rates.
- Collaborated with management to refine operational processes, increasing efficiency in service delivery.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Education
High School Diploma -
MATTIE T BLOUNT
PRICHARD AL05-1981
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Chart updating
- Multi-line phone system
- Medical records maintenance
- Medical terminology
- Reception management
- Supply restocking
- Records scanning
- Document management
- Retrieving medical records
- Discharge support
- Strong organization
- Supply requisition
- Arranging transportation
- Correspondence writing
- Arranging discharges
- Faxing orders
- Phone reception
Timeline
Security Screener
University Health Hospital
03.2022 - 01.2023
Unit Clerk
University Health Hospital
01.2022 - Current
Food Service Supervisor
University Health Hospital
05.1995 - 10.2001
High School Diploma -
MATTIE T BLOUNT