Monica Borbon
San Diego,CA
Summary
Detail-oriented customer service professional with a proven track record in complaint resolution and order processing. Strong communicator and collaborator, adept at enhancing team performance and ensuring smooth daily operations for optimal customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Margaret's the Couture Cleaner
Del Mar, California
03.2022 - Current
- Assisted customers with garment care inquiries and service options.
- Processed incoming orders and maintained accurate customer records.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to ensure smooth daily operations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Lab Aide
Curology
San Diego, California
04.2019 - 07.2021
- Organized and cleaned laboratory workspaces to maintain a safe environment.
- Sanitized all counters and surfaces within the laboratory using company-approved cleaning products.
- Monitored inventory levels of consumable supplies and placed orders when necessary.
- Cleaned glassware used in experiments according to safety protocols.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
Cashier
Carnival Supermarket
San Diego, California
06.2017 - 04.2019
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with product inquiries and selections.
- Maintained clean and organized checkout areas for customer convenience.
- Collaborated with team members to improve service speed and quality.
- Managed inventory by restocking shelves as needed throughout shifts.
- Resolved customer complaints promptly to ensure satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Education
Some College (No Degree) -
San Diego Mesa College
San Diego, CASkills
- Order processing
- Customer record management
- Complaint resolution
- Product knowledge
- Inventory management
- Customer relationship management
- Attention to detail
- Effective communication
- Team collaboration
- Problem solving
- Computer proficiency
- Email management
- Professional telephone demeanor
- Positive and professional
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Margaret's the Couture Cleaner
03.2022 - Current
Lab Aide
Curology
04.2019 - 07.2021
Cashier
Carnival Supermarket
06.2017 - 04.2019
Some College (No Degree) -
San Diego Mesa College