Monica Botts
Temecula,CA
Summary
Accomplished Service Manager at Wells Fargo & Company, adept in conflict resolution and team leadership, significantly enhancing customer satisfaction. Leveraged strong organizational skills and a calm demeanor to foster a collaborative environment, driving staff development and operational excellence. Proven track record in improving team performance and achieving key objectives with meticulous attention to detail.
Overview
25
25
years of professional experience
Work History
Instructional Assistant III
TVUSD
08.2016 - Current
- Implement lessons provided by teacher, modifying when necessary, to maximize student learning experience and achievement.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, small group lessons, large group lessons and various classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Collect data and students during academic and nonacademic times to identify trends for improvement and highlight academic and social progress.
Service Manager
Wells Fargo & Company
04.2000 - 10.2011
- Ensured compliance with federal regulations by consistent staff training and monitoring procedures.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored cash levels and placed orders to replenish stock while staying in compliance with set limits and minimizing risk.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Encouraged strategies to increase customer service satisfaction ratings.
- Monitored service staff performance of service and sales and provided feedback for improvement.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees making sure to effectively train every one to be primed for promotion resulting in positive engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor Of Arts - Sociology
California State University, San Marcos
San Marcos, CASkills
- Calm and Patient Demeanor
- Conflict Resolution
- Collaborative Teamwork
- Strong Work Ethic and Dependable
- Organizational and Planning Skills
- Interpersonal and Communication Skills
- Attention to Detail
- De-escalating and Resolving Conflicts
- Collaboration and Teamwork
Timeline
Instructional Assistant III
TVUSD
08.2016 - Current
Service Manager
Wells Fargo & Company
04.2000 - 10.2011
Bachelor Of Arts - Sociology
California State University, San Marcos
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