Monica Bravo
Pasadena,CA
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Ruth Chris Steakhouse
04.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, Large parties & Banquets, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Spa Receptionist/Esthetician
Massage Envy
07.2021 - 02.2024
- Managed high volume of incoming phone calls promptly and professionally
- Facilitated smooth client check-ins and check-outs, ensuring a seamless experience
- Maintained impeccable organization within the spa environment to enhance operational efficiency
- Actively engaged in sales activities, promoting memberships and retail products, and ensuring optimal inventory levels of skincare products, tools, and supplies
- Scheduled and confirmed appointments with precision and accuracy
- Managed cash transactions and upheld security protocols by monitoring surveillance systems
- Conducted regular inspections to uphold the highest standards of cleanliness and hygiene throughout the spa facilities
- Skin care expertise: Analyzing skin types, conditions, and concerns to provide personalized skincare treatments
- Facial treatments: Performing cleansing, exfoliation, extraction, masks, and massage techniques
- Chemical peels and microdermabrasion: Administering treatments to improve skin texture and tone
- Product knowledge: Understanding skincare products, ingredients, and formulations
- Client consultation and assessment: Conducting thorough consultations to develop personalized treatment plans
- Sanitation and safety: Adhering to strict hygiene standards and disinfection protocols
- Communication skills: Building rapport with clients and explaining procedures and skincare routines
Server/Waitress/Hostess
Pasadena Highlands
06.2018 - 07.2021
- Ensured the comfort and satisfaction of residents within the dining room by providing attentive and personalized service
- Collaborated in organizing and executing events tailored to the preferences and needs of residents, while fulfilling opening and closing duties with precision and care
- Meticulously adhered to dietary restrictions and accommodated special requests with careful attention to detail, ensuring residents' health and satisfaction
- Consistently exceeded resident expectations by demonstrating exceptional customer service skills, fostering a positive and welcoming environment within the retirement community
Education
CNA Assistant -
Glendale Community College
11.2024
Licensed Esthetician -
Paul Mitchel
01.2018
Skills
- Adaptability
- Critical Thinking
- Customer Service
- Teamwork
- Interpersonal Communication Skills
- Problem Solving Skills
Certification
- Advanced Lamination/Hybrid Dye Master Class, Brow Lounge Perth, Pending
- Dermaplane Certified, Dermaplane Pro, 2022
- Advanced Aesthetics Course Knowledge, Glymedplus, 2021
- Brow Lamination & Brow stain course Certified, Brow Essence, 2021
- Maven Beauty Lash Extension Certification, 2018
References
- Diana Joya, Elementary Program Manager, Lake Avenue Community Foundation, dianab@gostars.org, (626) 400-7516
- Keanu Monterroso, Director of Operations, Lake Avenue Community Foundation, keanum@gostars.org, (626) 209-9093
- Diana Carranza, Front Desk Spa Manager, Massage Envy, Clinic1429@massageenvy.com, (626) 807-8610
Languages
Spanish
Timeline
Restaurant Hostess
Ruth Chris Steakhouse
04.2024 - Current
Spa Receptionist/Esthetician
Massage Envy
07.2021 - 02.2024
Server/Waitress/Hostess
Pasadena Highlands
06.2018 - 07.2021
Licensed Esthetician -
Paul Mitchel
- Advanced Lamination/Hybrid Dye Master Class, Brow Lounge Perth, Pending
- Dermaplane Certified, Dermaplane Pro, 2022
- Advanced Aesthetics Course Knowledge, Glymedplus, 2021
- Brow Lamination & Brow stain course Certified, Brow Essence, 2021
- Maven Beauty Lash Extension Certification, 2018
CNA Assistant -
Glendale Community College
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