Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Monica Brito

Tucson

Summary

Dynamic customer service professional with extensive experience at Dollar Tree Stores, excelling in cash handling and effective communication. Proven track record of enhancing customer satisfaction and resolving issues promptly. Skilled in multitasking and maintaining organized operations, consistently fostering positive interactions that encourage repeat business.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cahier/Customer Service Representative

Dollar Tree Stores
Tucson
09.2023 - Current
  • Maintaining a level of skilled professionalism and courtesy for over 1,000 people per shift daily.
  • Address customer inquiries about store products through phone and in-person interactions with outstanding customer service.
  • Cultivated friendly interactions, encouraging customers to return with positive outlooks.
  • Identified enhancement opportunities within store during assigned shift.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.

Cashier/Retail Sales Team Member

Panera Bread
Tucson
02.2021 - 06.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Retail Sales Associate Cashier

Pop Grip/Sunglasses
Tucson
06.2016 - 01.2022
  • Operated a cash register to accurately process sales transactions.
  • Verified that all prices were accurate before ringing up purchases.
  • Maintained a clean and organized work area throughout the shift.
  • Provided information about products and services to customers.
  • Processed returns and exchanges according to company policies.
  • Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
  • Stocked shelves and maintained product displays.
  • Open and closed store.

Teacher

National Alliance on Mental Illness
Tucson
01.2016 - 06.2016
  • Provided individualized instruction to meet the needs of all students.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Fostered critical thinking abilities and problem-solving techniques among students.
  • Maintained a safe and orderly learning environment for all students.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.

Childcare Provider

Self-employed
Tucson
01.2011 - 05.2016
  • Observed children's behavior and development, communicate information with parents.
  • Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Assisted in developing and implementing lesson plans to meet the individual needs of each child.
  • Read books aloud to small groups or individual children.
  • Ensured cleanliness of classroom areas including toys, furniture, materials.
  • Monitored children's progress through ongoing assessments of their abilities and interests.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.

Front Office Assistant

Associated Dental Care Providers
Tucson
03.2009 - 12.2010
  • Processed payments from customers using cash, credit cards or checks.
  • Scheduled appointments for clients and staff members.
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Researched customer complaints or billing issues as necessary.
  • Performed data entry of patient information into computer systems.
  • Organized filing system for customer records and documents.
  • Greeted customers and provided assistance with inquiries.
  • Monitored customer accounts for overdue payments or discrepancies.
  • Updated office calendars with new appointments and accommodated last-minute schedule changes.

Education

Bachelor of Arts - Interdisciplinary Studies-Speech-Language and Tech

Northern Arizona University
Flagstaff, AZ

Skills

  • Customer service
  • Point of sale operation
  • Product knowledge
  • Cash handling
  • Effective communication
  • Time management
  • Store operations
  • Sales promotion
  • Scheduling
  • Training development aptitude
  • Multitasking and organization
  • Professional telephone demeanor
  • Clerical support
  • Critical thinking
  • Computer proficiency
  • Filing
  • Problem-solving
  • Information security

Certification

Recovery Support Specialist, 2015

Languages

Spanish
Limited

References

  • Dr. Richard Ryan Reilly, (520) 462-8086
  • Tim Mouses, (520) 481-3324
  • Bernadette Greninetti, (520) 622-5582

Timeline

Cahier/Customer Service Representative

Dollar Tree Stores
09.2023 - Current

Cashier/Retail Sales Team Member

Panera Bread
02.2021 - 06.2023

Retail Sales Associate Cashier

Pop Grip/Sunglasses
06.2016 - 01.2022

Teacher

National Alliance on Mental Illness
01.2016 - 06.2016

Childcare Provider

Self-employed
01.2011 - 05.2016

Front Office Assistant

Associated Dental Care Providers
03.2009 - 12.2010

Bachelor of Arts - Interdisciplinary Studies-Speech-Language and Tech

Northern Arizona University

Similar Profiles

CREATE PROFILE
Monica Brito
Want your own profile? Build for free at Resume-Now.com