MONICA BROOKE KILLEN
Portland,OR
Summary
Enthusiastic about customer service and using interpersonal communication techniques to better serve others. Focused on maintaining a high moral, positive work attitude, and environment. Strives for excellence, hard working, and ethically sound. Driven by learning, knowledge, and capacity for leadership. Achieved an associates degree in cosmetology, which has provided extensive experience in customer relations, and colleague management. Determined professional with dedication to hard work and team player attitude. Punctual Offers strong inventory management and product packaging abilities.
Overview
14
14
years of professional experience
Work History
Warehouse Worker
Southern Glazer's Wine and Spirits
01.2022 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Temp Worker
PeopleReady
04.2018 - 01.2022
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
Call center representative
Teleperformance
06.2015 - 01.2018
- Duties; answering phone calls, assisting members in their loan, membership needs, account maintenance,
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Waitress, instructor
Iggy's
09.2014 - 06.2015
- Started as a skilled waitress, and was given the great responsibility of instructor/trainer, training the new serve staff
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Customer service call center rep., call center supervisor, delivery driver supervisor, finance dept.
RC Willey
01.2011 - 08.2014
- Started as a customer service call center rep, promoted to call center supervisor, performing colleague management, and knowledge assistance
- Moved to delivery driver supervisor, performed duties in a warehouse, and assorting product
- Transferred to the financial department
- Assisted the buyers in purchasing product to sell in stores
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
Education
Associate of Arts - Cosmetology
Taylor Andrews Academy Of Hair Design
West Jordan, UT12.2012
Skills
- Two years of supervisory experience
- Instructor experience
- Two and a half years of typing and computer skills
- Nine years of outstanding customer service
- Quick learner
- Group oriented
- Obtaining supervisory positions
- Obtaining instructor positions
- Successful Hair stylist and Barber
- Certifications in heavy machinery operations
- Packaging and labeling
- Problem-solving skills
- Strong multitasking
- Strong communication skills
- Technical skills
- Coaching and mentoring
- Self-motivated and disciplined
Timeline
Warehouse Worker
Southern Glazer's Wine and Spirits
01.2022 - Current
Temp Worker
PeopleReady
04.2018 - 01.2022
Call center representative
Teleperformance
06.2015 - 01.2018
Waitress, instructor
Iggy's
09.2014 - 06.2015
Customer service call center rep., call center supervisor, delivery driver supervisor, finance dept.
RC Willey
01.2011 - 08.2014
Associate of Arts - Cosmetology
Taylor Andrews Academy Of Hair Design
Similar Profiles
Tyrek CruseTyrek Cruse
Warehouse Worker at Southern Glazer's Wine and SpiritsWarehouse Worker at Southern Glazer's Wine and Spirits
Felipe MontemayorFelipe Montemayor
Sales Consultant at Southern Glazer's Wine and SpiritsSales Consultant at Southern Glazer's Wine and Spirits
Marlon FullerMarlon Fuller
On Premise Sales Consultant at Southern Glazer's Wine and SpiritsOn Premise Sales Consultant at Southern Glazer's Wine and Spirits
Kyle SmithKyle Smith
Beverage Delivery Driver at Southern Glazer's Wine and SpiritsBeverage Delivery Driver at Southern Glazer's Wine and Spirits
COURTNEY PATTERSONCOURTNEY PATTERSON
Asset and Environmental Stewardship (AES) Director at MetroAsset and Environmental Stewardship (AES) Director at Metro