Monica Brooks
Project Coordinator/ Customer Service Professional
Wichita,KANSAS (KS)
Summary
Energetic Project Manager eager to take ownership of complex projects through application of careful management and thoughtful supervision. Proponent of all-inclusive oversight to achieve exceptional results. Expert at exploiting multidisciplinary teams to eliminate intra-project skill deficits. Creates close-knit, successful workgroups through personable interactions and attentive administration.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work History
Account Manager/Senior Project Coordinator
ProHome, LLC
Wichita, Kansas
08.2021 - 08.2022
- Analyzed project costs to confirm positive return on investment (ROI) for new proposals.
- Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
- Defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules.
- Checked compliance with Service Level Agreements (SLAs) across entire project.
- Identified and adapted to project dependencies, altering strategic prioritization.
- Retrieved material and services quotes from vendors for ongoing and proposed projects.
- Handled risk management and change management duties on projects with active liability concerns.
- Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
Project Manager
Cushman And Wakefield
Colwich, KS
07.2019 - 11.2020
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Planned, designed and scheduled phases for large projects.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
Administrative Assistant/Project Manager
Sales Data Incorparated
Hutchinson
09.2016 - 12.2019
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Used Quickbooks to track expense claims and prepare expense reports for management.
- Used Microsoft Word and Excl to create presentations, reports and spreadsheets.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Certified Nursing Assistant
Amada Senior Care
Hutchinson, KS
10.2015 - 09.2016
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained client medical history, medication information, symptoms and allergies.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Certified Nursing Assistant
Denton Rehabilitation & Nursing Center
Denton, TX
03.2014 - 08.2015
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained client medical history, medication information, symptoms and allergies.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Account Manager
Portfolio Recovery Associates
Hutchinson, KS
11.2010 - 03.2012
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Team Leader Manager
Hastings Entertainment Inc
Hutchinson, KS
03.2009 - 08.2010
- Increased productivity by 35% and revenue streams by 15% through effective change management practices.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Distributed schedules containing game and practice dates and locations to league officials and press.
Education
High School Diploma -
Newton High School
Newton, Kansas 05.2009 - 05.2022
68 Credit Hours in Applied Science -
Butler Community Colllege
El Dorado, KS 05.2001 -
Skills
Document management
Project Tracking Database Technology
Reporting skills
Production Oversight
Administrative coordination
Risk management
Project Management
Schedule Management
Schedule Coordination
Expert in Microsoft Word, Excel and Powerpoint
Timeline
Account Manager/Senior Project Coordinator
ProHome, LLC
08.2021 - 08.2022
Project Manager
Cushman And Wakefield
07.2019 - 11.2020
Administrative Assistant/Project Manager
Sales Data Incorparated
09.2016 - 12.2019
Certified Nursing Assistant
Amada Senior Care
10.2015 - 09.2016
Certified Nursing Assistant
Denton Rehabilitation & Nursing Center
03.2014 - 08.2015
Account Manager
Portfolio Recovery Associates
11.2010 - 03.2012
High School Diploma -
Newton High School
05.2009 - 05.2022
Team Leader Manager
Hastings Entertainment Inc
03.2009 - 08.2010
68 Credit Hours in Applied Science -
Butler Community Colllege
05.2001 -