Monica Brooks
Project Coordinator/ Customer Service Professional
Wichita,KANSAS (KS)
Summary
Energetic Project Manager eager to take ownership of complex projects through application of careful management and thoughtful supervision. Proponent of all-inclusive oversight to achieve exceptional results. Expert at exploiting multidisciplinary teams to eliminate intra-project skill deficits. Creates close-knit, successful workgroups through personable interactions and attentive administration.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work History
Account Manager/Senior Project Coordinator
ProHome, LLC
Wichita, Kansas
08.2021 - 08.2022
- Analyzed project costs to confirm positive return on investment (ROI) for new proposals.
- Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
- Defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules.
- Checked compliance with Service Level Agreements (SLAs) across entire project.
- Identified and adapted to project dependencies, altering strategic prioritization.
- Retrieved material and services quotes from vendors for ongoing and proposed projects.
- Handled risk management and change management duties on projects with active liability concerns.
- Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
Project Manager
Cushman And Wakefield
Colwich, KS
07.2019 - 11.2020
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Planned, designed and scheduled phases for large projects.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
Administrative Assistant/Project Manager
Sales Data Incorparated
Hutchinson
09.2016 - 12.2019
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Used Quickbooks to track expense claims and prepare expense reports for management.
- Used Microsoft Word and Excl to create presentations, reports and spreadsheets.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Certified Nursing Assistant
Amada Senior Care
Hutchinson, KS
10.2015 - 09.2016
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained client medical history, medication information, symptoms and allergies.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Certified Nursing Assistant
Denton Rehabilitation & Nursing Center
Denton, TX
03.2014 - 08.2015
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained client medical history, medication information, symptoms and allergies.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Account Manager
Portfolio Recovery Associates
Hutchinson, KS
11.2010 - 03.2012
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Team Leader Manager
Hastings Entertainment Inc
Hutchinson, KS
03.2009 - 08.2010
- Increased productivity by 35% and revenue streams by 15% through effective change management practices.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Distributed schedules containing game and practice dates and locations to league officials and press.
Education
High School Diploma -
Newton High School
Newton, Kansas 05.2009 - 05.2022
68 Credit Hours in Applied Science -
Butler Community Colllege
El Dorado, KS 05.2001 -
Skills
Document management
Timeline
Account Manager/Senior Project Coordinator
ProHome, LLC
08.2021 - 08.2022
Project Manager
Cushman And Wakefield
07.2019 - 11.2020
Administrative Assistant/Project Manager
Sales Data Incorparated
09.2016 - 12.2019
Certified Nursing Assistant
Amada Senior Care
10.2015 - 09.2016
Certified Nursing Assistant
Denton Rehabilitation & Nursing Center
03.2014 - 08.2015
Account Manager
Portfolio Recovery Associates
11.2010 - 03.2012
High School Diploma -
Newton High School
05.2009 - 05.2022
Team Leader Manager
Hastings Entertainment Inc
03.2009 - 08.2010
68 Credit Hours in Applied Science -
Butler Community Colllege
05.2001 -
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