Monica Broughton
Little Rock,AR
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
25
25
years of professional experience
Work History
Analyst 111 Business Process Transactions
DXC Technology
Little Rock, AR
12.2021 - Current
Hyundai Roadside Assistance Dispatcher
- Scheduled appointments for technicians based on availability and customer needs.
- Assisted in training new employees on the company's dispatch protocols.
- Answered incoming calls from customers requesting emergency roadside assistance, assessed the situation and dispatched appropriate personnel to the customer.
- Maintained updated records of all service requests and their statuses in computer system.
- Provided updates to customers on estimated time of arrival for requested services.
- Resolved customer complaints promptly and professionally.
- Updated customer accounts with relevant information after each call and service order.
Co-Owner/General Manager
Delightful Days Learning Center
Little Rock, AR
09.2005 - 02.2019
- Excellent verbal and written communication.
- Solid presentation skills and ability to explain complex processes to an audience.
- Planning and management and persistent business will to succeed
- Manage operations and processes within budget.
- Ability to enforce and maintain high said, even under pressure
- General and senior management skills
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Recruited, trained, evaluated, and supervised staff members across multiple departments.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Reviewed employee performance evaluations regularly for accuracy and fairness.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
Secretary
Victory Christian Schools
Little Rock, AR
08.1999 - 01.2005
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Assisted with special projects or tasks related to departmental functions upon request.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Updated contact lists on a regular basis; created new contacts as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Greeted visitors and directed to appropriate location or person.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL08-2016
Associate of Science - Business Management
Ashworth College
Norcross, GA04-2014
Skills
- Billing
- Microsoft Word
- Payroll
- Office management
- Receptionist
- Typing
- Scheduling
- Data entry
- Medical terminology (8 years)
- Medical Office (8years
- Computer Skills
- Multi-line phone systems
- Phone etiquette
- Communications
- Medical coding
- Medical billing
Timeline
Analyst 111 Business Process Transactions
DXC Technology
12.2021 - Current
Co-Owner/General Manager
Delightful Days Learning Center
09.2005 - 02.2019
Secretary
Victory Christian Schools
08.1999 - 01.2005
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Associate of Science - Business Management
Ashworth College