Monica Browder
Summary
Dependable, self motivated manager with over 11 years of experience in a very fast paced, high stress office environment. Strong administrative support skills in order to assist upper level executives. Adept at managing calendars, excellent customer service, problem-solving, and communication skills. An eagerness to assist those around me so they can be their best.
Overview
30
30
years of professional experience
Work History
Multiple Line Insurance Office Manager/Personal Assistant to the Owner
DeStefanis Risk Management Group, Inc.
09.2012 - Current
- Provide multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Update and maintain confidential databases and records.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coach new hires on company processes while managing employees to achieve maximum production.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Uphold strict timetables by maintaining accurate, balanced calendars.
Accounts Payable Coordinator
Broadway Furniture Company
06.1998 - 10.2002
- Verified validity of charges listed on monthly payment orders.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
Equipment Control Agent
FedEx
08.1993 - 06.1998
- Inspected inbound and outbound equipment for compliance with established industry standards, company policies, and procedures for 200+ employees.
- Provided hourly audits and service assurance reports to management.
- Performed routine maintenance and calibration on testing equipment.
- Prepared nightly reports for managers to ensure all freight was scanned and accounted for.
Education
University of Memphis
Memphis, TN1996
Northwest Community College
Senatobia, MS1993
Skills
- Scheduling and Calendar Management
- Excellent Multi-Tasking Ability
- Customer Relations
- Mail Handling
- Staff Training
- Organizational Skills
- Office Management
- Travel Coordination
- Zoom
- WebEx
- Word
- Microsoft Office 365
Timeline
Multiple Line Insurance Office Manager/Personal Assistant to the Owner
DeStefanis Risk Management Group, Inc.
09.2012 - Current
Accounts Payable Coordinator
Broadway Furniture Company
06.1998 - 10.2002
Equipment Control Agent
FedEx
08.1993 - 06.1998
University of Memphis
Northwest Community College
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