Summary
Overview
Work History
Education
Skills
Timeline
Generic

MONICA BROWN

Smith Station,AL

Summary

Seeking opportunity as a remote License practical nurse with RPM to allow growth, to utilize my professional skills, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. and motivated to learn.

Overview

31
31
years of professional experience

Work History

Referral Management LPN

Martin Army
Columbus, GA
07.2021 - Current
  • Scheduled appointments with specialists on behalf of clients.
  • Obtained prior authorization for different types procedures.
  • Assisted clients in locating resources that accepted various insurances.
  • Verified insurance benefits and eligibility for procedures before referring clients. Medicare, Tri-care Humana
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Partnered with other departments to provide top-notch service to clients.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Electronic medical records used are ALTHA,ESENTRIS and CHCS

Practical Nurse

Martin Army Outpatient Clinic
01.2013 - 07.2021
  • Pediatric /Adult clinic.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Comforted, counseled and educating patients and families
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Cared for wounds, provided treatments and assisted with minor office procedures.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Monitored and tracked patient vitals in electronic medical records to keep team informed of changing conditions.
  • Assisted with admissions, appointments, transfers and discharges.
  • Supported physicians during examinations.
  • Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Provided immunization and IM and Sub- Q injection
  • Use Electronic Medical Records used are CHCS, ESENTRIS and ALTHA

LPN Team Lead

Valley Healthcare Services
, GA
11.2010 - 01.2013
  • Adult and pediatric community outpatient care Immunization, sub-Q and IM injections administering medication vital signs telephone triage, referrals and pre- authorization for testing and medications, collecting specimens, venipuncture on children and adults, wound care, glucose testing nebulizer treatment and electrocard0igram, manages and organizes patients medical chart adding procedure and diagnosis code in charts as well as inventory counting educating patients and family members.
  • Training new nurse
  • Oral communications with physicians, staff and patients as well as providing customer service.
  • Used and taught new employee how to use E-CLINICAL electronic charting, for approximately 2yrs.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Administered medications patients and monitored response to medications.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Educated family members and caregivers on patient care instructions.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels for rehabilitation unit.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Administered different therapies and medications in line with physician orders and treatment plan.

Practical Nurse

Rivertown Pediatric
Columbus, Georgia
11.2009 - 11.2010
  • Immunizations injections, urinalysis, assisting with casting dressing wounds, assisting With minor surgery/laceration and pap procedure accessing patients, electronic charting, glucose testing, vital signs, collecting specimens, nebulizer treatment telephone triage, Educating and oral communication with Physicians patient and family members.
  • Electronic charting using Greenway software.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns and educating patient family .
  • Gathered lab specimens, ordered testing and interpreted results to diagnose patients.

Licensed Practical Nurse

Regional Rehabilitation Hospital
Phenix City, Alabama
12.2008 - 11.2009
  • Med Surg Dept Administering medication IV, injections, Phlebotomy, wound care, packing and irrigation of wounds assisting glucose testing catheter insertion peg tube feeding, vital signs, staples and suture removal, assist with casting Specimen collections overall nursing care, oral communication with physicians, staff and patient education.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Cared for wounds, provided treatments and assisted with procedures.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Assisted with admissions, appointments, transfers and discharges.
  • Administered controlled narcotics, inserted IVs and performed catheterizations.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Collaborated with supervisor to assess patient needs, plan and modify care and implement interventions.
  • Communicate and correlate with physical therapy and occupation therapy for daily care plan

Practical nurse

Munster Med Inn Nursing Home
Munster, IN
04.2008 - 11.2008
  • Administering medication orally, G- tube and insulin Injection intra-muscular/sub-q injection, wound care, peg –tube feeding charting, vital signs, also working with patient in rehab Educating patients and family members providing overall quality nursing care also working with patient in rehab quality nursing care.

Office Assistant / Coordinator

Munster Same Day Surgery Center
Munster, IN
11.2003 - 10.2007
  • Providing customer service and oral communication Receive and answers telephone e-mail inquiries and refers to appropriate staff and resolve clerical and administrative problems registering patients, pre-post-operative calls registration charting, preparing patient for surgical procedure, verifying insurances, workman comp benefits, manages and organizes staff information ensures all required forms, records, files and medical charts are obtained ,maintained and organized, interacting with Physicians , staff and patients, Coordinates work assignments.
  • Provided clerical support, addressing routine and special requirements.
  • Developed correspondence letters, memos and emails.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Administrative Assistant/ Coding

Cardiology Dept / Coding, Hammond Medical Clinic
Munster, IN
06.1990 - 10.2003


  • Assisting in billing and coding with procedure coding and diagnosis procedure with modifier and CPT codes for cardiology dept.
  • Manage and perform qualitative analysis of medical records to ensure accuracy, internal consistency, and correlation of medical recorded data, CPT coding and reimbursements.
  • Assign additional diagnosis / procedure, diagnosis CPT and modifier codes based on specific clinical findings physician notes from laboratory reports, radiology reports, and in support of current/ existing diagnosis.
  • Reviewing and analyzing medical data.

Education

Associate of Applied Science - Health/ Medical Business Office Administration

Kaplan College
Hammond, IN
01.2006

License Practical Nurse -

Brown Mackie College - Atlanta
Merrillville, IN
01.2008

Medical Coding

Penn Foster Career School
Scranton, PA
12.2022

Skills

  • Administrative
  • Charting
  • Clerical
  • Customer Service
  • E-mail
  • Good listening skills
  • HIPAA Compliance
  • Inquiry research
  • Oral Communication
  • Organization and Time management
  • Responsible and Dependable
  • Team Building
  • Tech-savvy
  • Telephone Etiquette
  • Triage

Timeline

Referral Management LPN

Martin Army
07.2021 - Current

Practical Nurse

Martin Army Outpatient Clinic
01.2013 - 07.2021

LPN Team Lead

Valley Healthcare Services
11.2010 - 01.2013

Practical Nurse

Rivertown Pediatric
11.2009 - 11.2010

Licensed Practical Nurse

Regional Rehabilitation Hospital
12.2008 - 11.2009

Practical nurse

Munster Med Inn Nursing Home
04.2008 - 11.2008

Office Assistant / Coordinator

Munster Same Day Surgery Center
11.2003 - 10.2007

Administrative Assistant/ Coding

Cardiology Dept / Coding, Hammond Medical Clinic
06.1990 - 10.2003

Associate of Applied Science - Health/ Medical Business Office Administration

Kaplan College

License Practical Nurse -

Brown Mackie College - Atlanta

Medical Coding

Penn Foster Career School

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MONICA BROWN