Bachelor of Business Administration - Finance
Texas Southern University
Monica J Brown
Houston,TX
Summary
A result-oriented, dependable professional experienced in insurance, finance, customer service, healthcare, and community relations. Seeking a challenging position that will allow me to utilize my customer satisfaction skills and experience in planning and organizing with opportunities for personal contribution and professional growth.
Education
Skills
- Attention to detail
- Ability to multi-task
- Effective oral, written, organizational and analytical skills
- Strong work ethic and high level of professionalism
- Strong computer skills and the ability to work effectively under pressure
- Well-trained in MS Office, Windows, IOS & Android
- State Farm Auto Certification
- State Farm Property Certification
- Xactimate Certified
- The Adjuster School
- Texas General Line Insurance License
- Texas All Lines Adjuster License
Timeline
CATASTROPHE PROPERTY ADJUSTER
Pilot
10.2022 - 09.2023
AUTO CLAIMS ADJUSTER
The Best Claims Solutions
05.2022 - 08.2022
TELEMEDICINE OUTREACH COORDINATOR
Baylor St. Luke’s Medical Center
11.2011 - 08.2020
DATA ANALYST
Baylor St. Luke's Medical Center
09.2010 - 01.2011
ADMINISTRATIVE ASSISTANT
Baylor St. Luke's Medical Center
02.2010 - 11.2011
Bachelor of Business Administration - Finance
Texas Southern University
Work History
CATASTROPHE PROPERTY ADJUSTER
Pilot
Fort Worth, TX
10.2022 - 09.2023
- Document all claim actions, inclusive of coverage and damage investigations, contacts, phone calls, emails, and correspondences in the claim file
- Explain and appropriately respond to insureds, public adjusters, attorneys, contractors, and any additional involved parties to obtain needed information, complete a timely investigation, relay status updates, explain settlements and/or ultimate claim disposition
- Inspected damaged properties, interviewed witnesses, and documented findings in reports.
- Calculated estimates of repair costs based on inspections, photographs, and other sources of information.
- Input claim information and payments into company database
- Draft statement of loss to summarize damages, payments and underlying policy coverage
- Analyzed information gathered by investigations and reported findings and recommendations
- Investigated properties, classified damages and created estimates outlining repair costs
- Handle large loss, complex claims and appraisals.
AUTO CLAIMS ADJUSTER
The Best Claims Solutions
Irving, TX
05.2022 - 08.2022
- Utilize and experienced with CCCS adjusting platform
- Input claim information and payments into the company database
- Completed required investigations on referred files within established time frames
- Decreased loss ratios through fair and timely claim processing
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
TELEMEDICINE OUTREACH COORDINATOR
Baylor St. Luke’s Medical Center
Houston, TX
11.2011 - 08.2020
- Increase growth and maintain tele-stroke sites in an increasingly competitive environment
- Coordinate contracting, education & physician credentialing
- Planned promotional campaigns to generate interest in organization's services among target audiences
- Conduit between directors, physicians & patients within the hospital system and community
- Create proposals, marketing, content creation, and maintain current statistical information & financial reports
- Ensure that all outreach materials were up-to-date and accurate.
- Organized and managed community events to promote awareness of organization's services.
- Develop marketing material for the Cardiovascular (CV), Surgical, and Neuroscience Service Lines
ADMINISTRATIVE ASSISTANT
Baylor St. Luke's Medical Center
Houston, TX
02.2010 - 11.2011
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
DATA ANALYST
Baylor St. Luke's Medical Center
Houston, TX
09.2010 - 01.2011
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Provided data-driven solutions to support decision making.
- Optimized existing database structures for better performance on analytics tasks.
- Maintain compliance with medical staff bylaws, rules and regulation
- Develop innovative solutions for departmental problems to maximize efficiency and quality goals.
- Monitor compliance with TJC, NCQA and DNV for medical staff services.
Overview
14
14
years of professional experience
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