Monica Brown

• Lead the entire branch business operations and develop a team that drives sustainable growth, building a profitable mature branch that impacts lives.

Build and maintain strong relationships with clients, understanding their staffing needs, and adhering to agreed guidelines and expectations.

• Drive top and bottom-line growth as a Business Leader, responsible for Business Leadership, Sales Leadership, Operational Leadership, and Team Leadership. This includes growing market share with existing business, personal sales production, and/or support of a sales driver.
• Drive top and bottom-line growth as a Business Leader, responsible for Business Leadership, Sales Leadership, Operational Leadership, and Team Leadership. This includes growing market share with existing business, personal sales production, and/or support of a sales driver.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
• Collaborated with C-level executives to develop long-term financial plans.
• Supported financial director with special projects and additional job duties.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proven ability to learn quickly and adapt to new situations.

• Manage and train staff, including hiring, scheduling, and providing ongoing coaching and feedback to ensure a high level of performance.
• Supervise day-to-day activities and assist in the food and beverage outlets.
• Help to strategize with the team to grow sales and help to execute promotions and special events.
• Aid in all financial budgeting operations to maximize profitability.
• Monitor food quality and presentation to ensure consistency and guest satisfaction.
• Foster a positive work environment, promote teamwork and collaboration among team members.
• Address guest concerns and complaints promptly and professionally, striving to resolve issues to their satisfaction.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Self-motivated, with a strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Improved patient well-being by providing compassionate and attentive care in accordance with individual needs.
• Assisted patients with daily living activities, resulting in increased independence and overall satisfaction.
• Monitored vital signs regularly to track patient progress and promptly identify any potential health concerns.
• Collaborated with healthcare team members to develop comprehensive care plans tailored to each patient''s specific requirements.
• Maintained detailed records of patient care, allowing for accurate reporting and seamless communication among healthcare providers.
• Educated patients and their families on proper home care techniques, promoting self-sufficiency and reducing the risk of complications or hospital readmissions.
• Safeguarded patient privacy by adhering strictly to HIPAA regulations throughout all aspects of care provision.
• Responded promptly to emergency situations, delivering immediate assistance while awaiting further instructions from medical professionals.
• Facilitated personal hygiene management, feeding and ambulation.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Helped patients complete range of motion exercises to prevent loss of function during care.

• Delivered high-quality care to patients in hospital facility.
• Supported needs of 40+ residents under long-term care.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Upheld infection control and prevention policies across different patient-facing areas.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Facilitated personal hygiene management, feeding and ambulation.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.