Monica Brown
Kosciusko,MS
Summary
Dynamic leader with a proven track record at Whoop Connect, adept in strategic planning and team leadership. Excelled in enhancing customer relationships and driving sales growth through innovative strategies, achieving departmental goals with a focus on continuous improvement and staff development. Skilled in negotiation and problem-solving, fostering a 20% increase in team efficiency.
Overview
7
7
years of professional experience
Work History
Manager
Whoop Connect
02.2021 - 09.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Traveling Sales Representative
AT&T
08.2016 - 12.2020
- Increased client satisfaction by consistently providing exceptional customer service during sales presentations and negotiations.
- Implemented efficient time management techniques, maximizing productivity while balancing multiple priorities within tight deadlines.
- Contributed to the development of innovative marketing strategies, resulting in increased brand awareness and lead generation.
- Optimized travel routes for better coverage of assigned territories, reducing travel expenses while improving overall reachability to potential clients.
- Consistently met or exceeded quotas through strategic territory planning, diligent prospecting, and effective closing techniques.
- Collaborated with cross-functional teams on special projects that resulted in improved product offerings or streamlined processes within the organization.
- Developed customized proposals tailored to each client''s unique needs, leading to an increased closing ratio on sales deals.
- Employed excellent listening skills during client interactions to identify potential upselling opportunities or referral sources.
- Streamlined internal communication processes, enhancing collaboration among team members for improved sales performance.
- Demonstrated excellent problem-solving skills when addressing customer concerns or resolving disputes promptly and professionally.
- Exceeded quarterly sales targets through diligent follow-ups, persuasive presentations, and effective negotiation skills.
- Enhanced overall team morale by fostering a positive work environment that encouraged collaboration, open communication, and ongoing professional development.
- Boosted overall sales revenue by effectively managing a diverse portfolio of products and strategically upselling to existing customers.
- Assisted in training new team members on product knowledge, sales techniques, and company policies to ensure consistent performance across the board.
- Established long-term partnerships with key industry influencers, facilitating collaboration on joint initiatives and boosting mutual growth.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
Education
High School Diploma -
Kosciusko Senior High School
Kosciusko, MS05.2004
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Customer Relationship Management (CRM)
- Sales Techniques
- Sales management
- Workforce Management
- Negotiation
- Budget Control
- Business Planning
- Lead Generation
- Contract Management
- Salesforce Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Development
- Work Planning and Prioritization
- Hiring and Training
- Customer Relationship Management
- Training and Development
- Task Delegation
- Staff Training
- Goal Setting
- Scheduling and Coordinating
- Employee Coaching and Mentoring
- Professional and Courteous
- Documentation And Reporting
- Relationship Building
- MS Office
- Negotiation and Conflict Resolution
- Process Improvement
- Good Judgment
- Active Listening
- Schedule Management
- Interpersonal Relations
- Employee Development
- Problem-solving aptitude
- Self Motivation
- Shift Scheduling
- Reliability
- Performance reviewing
- Team building
- Analytical Thinking
- Problem-solving abilities
- Onboarding and Orientation
- Emergency Response
Timeline
Manager
Whoop Connect
02.2021 - 09.2023
Traveling Sales Representative
AT&T
08.2016 - 12.2020
High School Diploma -
Kosciusko Senior High School