Hi, I’m
Monica Brown
Woodford,VA
Summary
Dynamic and detail-oriented professional with a strong work ethic, recognized for enhancing client satisfaction at Monicas Cleaning through meticulous deep cleaning and exceptional communication. Proven expertise in sanitization techniques and relationship building, resulting in improved customer retention and a safer work environment. Committed to delivering high-quality service and fostering teamwork.
Overview
24
years of professional experience
Work History
Monicas Cleaning
Lead Professional House Cleaner
12.2015 - 03.2025
Job overview
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
- Established open lines of communication with clients, fostering an environment where feedback was welcomed and acted upon accordingly.
- Improved customer retention rates by building strong relationships with clients based on trust and reliability.
- Assisted clients in preparing their homes for special events or occasions by providing specialized deep-cleaning services as needed.
- Ensured adherence to safety guidelines during all aspects of the cleaning process, reducing accidents and injuries among staff members.
- Trained new hires on company procedures, ensuring consistent quality across all team members.
- Managed scheduling conflicts proactively, resulting in minimal disruptions to both clients'' and employees'' schedules.
Subway
Assistant General Manager
04.2013 - 03.2014
Job overview
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Sunshine Storage
Self Storage Assistant Manager
01.2001 - 03.2004
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Foothill High Bakersfield, CA
Skills
- Strong work ethic
- Bathroom sanitization
- Proper chemical usage
- Appliance cleaning
- Deep cleaning expertise
- First aid training
- Wall washing
- Waste disposal management
- Gutter cleaning
- Pet mess cleanup
- Laundry services
- Upholstery cleaning
- Elderly care assistance
- Tile and grout cleaning
- Odor control methods
- Polishing surfaces
- Insured and bonded
- Move-in and move-out cleaning
- Sanitization techniques
- Cleaning and organizing
- Vacuuming and sweeping
- Mopping and sweeping
- Cleaning bathrooms
- Detail-oriented
- Vacuuming
- Basic maintenance
- Housekeeping
- Residential cleaning
- Interior and exterior cleaning
- Waste disposal
- Folding clean laundry
- Window cleaning
- Dusting furniture
- Sorting and washing laundry
- Window washing
- Building maintenance
- Room preparation
- Quality assurance
- Laundry management
- Supply inventory management
- Ceiling fan cleaning
- Mopping and buffing floors
- Dish preparation
Timeline
Lead Professional House Cleaner
Monicas Cleaning
12.2015 - 03.2025
Assistant General Manager
Subway
04.2013 - 03.2014
Self Storage Assistant Manager
Sunshine Storage
01.2001 - 03.2004
Foothill High
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