Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Brown

Avon

Summary

Dynamic HR Business Partner at New Horizons Baking Company, adept at enhancing employee engagement and retention through innovative strategies. Proven track record in conflict resolution and compliance management, fostering a positive work culture. Skilled in HRIS systems and relationship building, successfully reducing turnover rates and improving organizational development initiatives.

Overview

9
9
years of professional experience

Work History

HR Business Partner

New Horizons Baking Company
01.2018 - Current
  • Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
  • Reduced turnover rates by developing comprehensive employee retention programs.
  • Enhanced employee satisfaction by implementing innovative HR strategies and policies.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Developed and delivered special events for company employees.
  • Facilitated team-building activities and initiatives, improving collaboration and engagement.
  • Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Liaised between multiple business divisions to improve communications.
  • Fostered positive work environment through comprehensive employee relations program.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.

Administrative Assistant

New Horizons Baking Company
01.2016 - 01.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained inventory of office supplies and placed orders.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Education

Business Administration

American InterContinental University
Hottman, Il
01-2009

Associate of Arts - Business Administration

American InterContinental University
Hoffman, IL
01-2008

Skills

  • Employee relations
  • Talent management
  • Retention strategies
  • HRIS systems
  • Onboarding processes
  • Organizational development
  • Diversity and inclusion
  • Organizational culture
  • Compliance management
  • Exit interviews
  • Employee engagement
  • Leadership coaching
  • Managing employee relations
  • Talent recruitment
  • Payroll management
  • Grievance handling
  • Integrating policies
  • Improving employee engagement
  • HRIS management
  • Work culture enhancement
  • Onboarding, training, and development
  • Human resource information system HRIS
  • Human resources operations
  • Conflict resolution
  • Problem-solving
  • Relationship building
  • Coaching and mentoring
  • Cross-functional collaboration
  • Exit interviews and processes
  • Hiring and onboarding
  • Human resources department processes
  • Contract negotiation
  • Leadership training and development
  • Administering disciplinary procedures
  • Human resource management software HRMS
  • Recruitment
  • Regulatory compliance
  • Labor negotiations
  • Unemployment claims
  • Policy improvement recommendations
  • Negotiation tactics
  • Confidential document control

Timeline

HR Business Partner

New Horizons Baking Company
01.2018 - Current

Administrative Assistant

New Horizons Baking Company
01.2016 - 01.2018

Business Administration

American InterContinental University

Associate of Arts - Business Administration

American InterContinental University

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