Monica Buechler
Omaha,NE
Summary
Hardworking customer service associate bringing 20+ years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
26
26
years of professional experience
Work History
Lumber Sales Associate
Home Depot
02.2021 - Current
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Moved bulk customer orders with safe operation of forklifts.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
- Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.
Counter Clerk
Sol's Jewelry And Loan
OMAHA, NE
06.2017 - 06.2020
- Completed sales transactions, including all accepted forms of payment
- Rang up sales using cash register following cash-handling procedures
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals
- Processed cash, check and credit card payments
- Operated cash register to accurately complete customer financial transactions
Installer
Action Installers Inc.
OMAHA, NE
05.2019 - 07.2019
- Laid out materials and system components to prepare for installation
- Worked in strict compliance with applicable OSHA regulations and safety requirements
- Calculated materials and time needed for each job
- Operated tools, equipment and machinery according to safety standards
Managers Assistant
Dollar Tree
OMAHA, NE
03.2016 - 05.2017
- Coached team on effective upselling and cross-selling methods
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Trained team members in successful strategies to meet operational and sales targets
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
Customer Service Associate
O'Reilly's Auto Parts
OMAHA, NE
11.2008 - 11.2009
- Exceeded service objectives by applying proven customer service and sales best practices
- Processed purchases and handled payment transactions using POS system
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process
- Provided primary customer support to internal and external customers in fast-paced environment
- Recommended items to customers based on specific needs and explained features and benefits
Manager
AutoZone
OMAHA, NE
10.2008 - 10.2009
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Evaluated employees’ strengths and assigned tasks based upon experience and training
- Hired, trained and mentored staff to maximize effectiveness
- Cross-trained existing employees in order to maximize team performance
- Trained and guided team members to maintain high productivity and performance metrics
Pharmacy Technician
Walgreens
OMAHA, NE
04.1999 - 09.2007
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Ordered medicines daily to ensure compliance with demands and needs
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
- Collected co-payments or full payments from customers
- Restocked automated medication dispensing equipment
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Counted, measured, and compounded medications following standard procedures
- Reviewed and verified customer information and insurance provider information
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Stocked, labeled and inventoried medication to keep accurate records
- Processed incoming drug orders
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
- Counted and labeled prescriptions with correct item and quantity
- Counted, measured and compounded medications following standard procedures
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Communicated instructions to patients or caregivers
Education
High School Diploma -
Omaha South High School
Omaha, NE05.1998
Skills
- Customer service
- Inbound and outbound calling
- Quality assurance
- Self-direction
- Account management
- Key holder experience
- Stocking and replenishing
- Staff education and training
- Recordkeeping strengths
- Data entry
- Computer proficient
- Professional telephone demeanor
- Receiving support
- Multi-line phone talent
- Medical terminology knowledge
- Retail materials management
- Complaint resolution
- Retail store support
- Credit card processing
- Money handling abilities
- Shipping procedures understanding
- Stock management
Timeline
Lumber Sales Associate
Home Depot
02.2021 - Current
Installer
Action Installers Inc.
05.2019 - 07.2019
Counter Clerk
Sol's Jewelry And Loan
06.2017 - 06.2020
Managers Assistant
Dollar Tree
03.2016 - 05.2017
Customer Service Associate
O'Reilly's Auto Parts
11.2008 - 11.2009
Manager
AutoZone
10.2008 - 10.2009
Pharmacy Technician
Walgreens
04.1999 - 09.2007
High School Diploma -
Omaha South High School
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