Monica Burns RN,BSN

• Performed rapid assessments for patient concerns.
• Direct assigning an acuity level and directing the patient to appropriate resources
• Works with team members and other department to coordinate care
• Updates the electronic medical record
• Advise on medication adminstration as applicable
• Return calls to patients/families warranting follow up and efficacy of interventions implemented
• Maintained adherence to relevant laws, regulations, policies, guidelines and standards in triage nursing duties.
• Delivered guidance on proper medication usage.
• Provided emotional support during difficult times while maintaining a professional demeanor at all times.
• Facilitated holistic care for end-of-life patients.

• Directed daily administration of hospice program, ensuring compliance with governing body directives and organizational policies.
• Recruited, employed, and retained qualified personnel, ensuring appropriate staffing levels and comprehensive staff orientation.
• Managed organizational performance improvement activities and fiscal operations, maintaining financial stability and compliance with legal, regulatory, and accreditation requirements.
• Developed and maintained databases for tracking projects, clients, and financial records.
• Oversaw inventory management, including ordering office supplies and equipment maintenance.
• Prepared reports on various projects for management review.
• Monitored operations and reviewed records and metrics to understand company performance.
• Conducted performance evaluations and recommended training programs for staff development.
• Compiled statistical data from various sources for analysis.
• Facilitated training sessions for new employees on company policies and procedures.
• Worked closely with human resources to support employee management and organizational planning.
• Analyzed key performance indicators to identify effective strategies.
• Followed up with customer accounts to resolve unpaid or past due accounts.
• Assisted in the development of new administrative systems, procedures and policies.
• Responded promptly to customer complaints in a professional manner.
• Analyzed company's expenditures and developed financial models.
• Coordinated scheduling and logistics for staff meetings.
• Analyzed operational processes and recommended improvements to enhance efficiency.
• Maintained filing system for important documents such as contracts and invoices.

Medi Home Health & Hospice - Chesapeake, VA

Clinical Manager 01/2018-03/2020

• Medi Home Health & Hospice - Chesapeake, VA
• Provide oversight of the clinical staff and daily operations
• Ensure the care provided is in compliance with state and federal regulations
• Conduct two team IDG meetings Bi-weekly, with the Interdisciplinary team
• Actively participates in company’s quality program to be in line with the company’s policies and procedures to include complaints, document on incident reports, complete follow up with families and other business partners
• Review on call report and assure that follow up takes place when needed
• Work with hospice scheduler to assure appropriate visit frequencies are met to maintain compliance with plan of care.
• Demonstrates leadership and oversight of staff to include supervisory visits for nursing and CNA staff.
• Oversee all CNAs and conduct monthly meetings to include mandatory monthly education
• Attend meetings for collaboration with business partners to grow stronger relationships
• Provide education to staff members and assure they receive competency for skills being performed
• Collaborate with account specialist on referrals
• Provide hospice consults to families and provide ongoing education to families when needed
• Review ordering of supplies to assure patients have the supplies they require
• Maintain Help Unit inventory and confirm payment for the correct units to accounts payable
• Complete and assign face to face schedules for Nurse Practitioners, to be in compliance with cms requirements for certifications
• Coordinate with doctors’ offices and hospital billing department for the cost of medications as well as drug indication, per physician for hospice patients that chose to continue medications(palliative treatment)

Medi Home Health & Hospice - Chesapeake, VA

Case Manager 03/2012-01/2018

• Handled the task of primary management, direct patient care of patients in their home and facility setting
• Provided education to patient, family, caretaker and care providers to support established goals and objectives
• Handled the task of providing clinical update to attending physician and coordinated POC and symptom management goals
• Ability to work autonomously and manage case load effectively
• Coordinate with chaplains and medical social workers to assure all patients emotional and spiritual needs were met if indicated
• Responsible for the oversight and orientation of my peers; CNAs LPNs, MSWs and Chaplains.
• Provided direct patient care in accordance with the polices and standards of the organization

• Led 7-8 nurses on their units to include skilled nursing and long-term care
• Supervised 140 bed SNF
• Assisted physicians while performing exams and procedures
• Assisted in developing individualized plan of care to meet the emotional and medical needs of the patient
• Administered medications to patients based on the individualized treatment plan
• Preceptor to new employees
• Collected blood, urine or sputum from patients to perform routine laboratory tests.