Monica Bustamantes
Las Cruces,NM
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
2
2
years of professional experience
Work History
Attendance Secretary
Las Cruces High School
02.2022 - Current
- Answered phone calls and messages from parents concerning attendance.
- Documented visitor sign-ins and notify staff or department upon arrival.
- Corrected discrepancies and posted daily summary report on absences.
- Worked with administration on updating and executing student attendance policies to provide greater efficiency.
- Maintained student attendance records for students and recorded in student information system.
- Reviewed absences and tardy reports for each class period as reported by teachers.
- Handled parent calls requesting student early dismissal for approved reasons and facilitated release of students from class.
- Prepared work environment prior to arrival of staff and students.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Documented attendance, grades and test scores to update permanent records.
STEM Outreach Center Site Facilitator
NMSU
- Site Facilitator for White Sands School
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Documented attendance, grades and test scores to update permanent records.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Processed student registrations and withdrawals.
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Monitored programming trends to keep content relevant and up-to-date.
- Scheduled and monitored programming to air content as planned.
- Assist teachers with any and all needs
Office Manager
White Sands Schools
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Documented attendance, grades and test scores to update permanent records.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Head Secretary
Dario Gomez Bail Bonds
- Deposited money
- Entered data into system and updated customer contacts with information to keep records current.
- Helped work to keep all files and information confidential.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
ADS Back desk receptionist
Tresco
- I handle all day to day - AM to PM mirrors, keep track of doctor appointments, answer all calls
- Help schedule staff with clients every day
- Maintain scheduling through out day, if any changes occur I notify staff.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Head Secretary
Dario Gomez Bail Bonds
- Deposited money
- Entered data into system and updated customer contacts with information to keep records current.
- Helped work to keep all files and information confidential.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
Key Holder- Assistant Manager
Plato's Closet
- Assisted in preparing store for grand opening
- Started off as a floor employee, worked my way up to the first key holder, soon after the Assistant Manager
- Under the owner, I was the only form of management
- Worked registers, prepped the floor, and handled all clothes that came into the store including back stock
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Associate degrees in Criminal Justice & Social Working -
Central New Mexico Community Collage
Albuquerque, NM10.2011
Diploma -
Del Norte High School
Albuquerque, NM05.2005
Skills
- Excellent people skills
- Excellent Computer skills
- Phone skills
- Can handle small to large amounts of money at any given time
- Quick learner
- Excel and Microsoft Word expert
- Customer Service
- Team Supervision
- Office Management
- Report Writing
- Excellent Multi-Tasking Ability
- Documentation Expertise
- Office Administration
- Scheduling and Calendar Management
- Clear Oral/Written Communication
- Information Protection
- Organizational Skills
- Clerical Support
- Proficient in [Software]
- Documentation and Control
- Inventory Control
- Schedule Coordination
- Administrative Support
Accomplishments
Department of The United States Army - Certification of Appreciation
2022 LCPS Educational Support Personnel of the Year
Timeline
Attendance Secretary
Las Cruces High School
02.2022 - Current
STEM Outreach Center Site Facilitator
NMSU
Office Manager
White Sands Schools
Head Secretary
Dario Gomez Bail Bonds
ADS Back desk receptionist
Tresco
Head Secretary
Dario Gomez Bail Bonds
Key Holder- Assistant Manager
Plato's Closet
Associate degrees in Criminal Justice & Social Working -
Central New Mexico Community Collage
Diploma -
Del Norte High School
Similar Profiles
Anthony GomezAnthony Gomez
Mentor at Las Cruces High SchoolMentor at Las Cruces High School
Joe TeranJoe Teran
High School Counselor at Las Cruces High SchoolHigh School Counselor at Las Cruces High School
Jamie SilvaJamie Silva
Human Resources Specialist at Las Cruces Public SchoolsHuman Resources Specialist at Las Cruces Public Schools