Monica Butko

• Managed a diverse portfolio of loans, prioritizing tasks to meet deadlines while maintaining accuracy and attention to detail.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Resolved complex issues related to loans, working closely with various departments to find effective solutions.
• Balanced multiple priorities simultaneously while managing high volumes of requests from both internal and external stakeholders.
• Assisted customers in understanding loan terms and conditions, providing clear explanations when necessary.
• Coordinated closings between borrowers, attorneys, title companies, and other relevant parties for a seamless process.
• Monitored the status of loans in underwriting, addressing any outstanding items promptly to avoid delays in approval.
• Maintained detailed records of loan transactions, ensuring accurate reporting and data entry.
• Assisted customers with completing loan applications and other paperwork.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Conducted periodic reviews of existing loans to ensure continued compliance with applicable guidelines and regulations.
• Processed loan applications and monitored progress from start to finish.

- Handled staff of 50 Sales Advisors, marketing and selling products of Costco Wholesale.

-Annual Sales of $2.5 million.

-Handled budgeting, marketing and creation of retail events.

• Balanced multiple priorities simultaneously while managing high volumes of requests from both internal and external stakeholders.
• Participated in ongoing professional development to stay up-to-date on industry trends and changes in lending regulations.
• Managed borrower expectations throughout the entire application process by keeping them informed about their progress at every stage of the transaction lifecycle.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Ensured compliance with regulatory requirements by performing due diligence on all submitted documentation.
• Conducted periodic reviews of existing loans to ensure continued compliance with applicable guidelines and regulations.
• Served as a subject matter expert within the team on lending policies and industry best practices, training new hires when needed.
• Compiled closing packages for drafting and presentation accuracy.
• Developed strong relationships with clients, resulting in repeat business and referrals for the bank.
• Monitored pipelines to track and log status of loans.
• Processed loan applications and monitored progress from start to finish.
• Explained very technical financial information to applicants in easy to understand language.
• Maintained detailed records of loan transactions, ensuring accurate reporting and data entry.

Handled portfolio of 300 ($50 million) delinquent loans on accruing, non-accrual and charged-off status.

Tasks included sending demand letters, monitoring payments and booking of loans on AFS system based on their status (accruing, non-accrual and charged-off status).

Handled principal recapture system of monitoring payments. Delinquency rate was 1% of $50 million loan base.

Worked with outside and local attorneys on collection of delinquent loans.

Handled complex loans in foreclosure and Other Real Estate Owned.