MONICA CALEB

• Managed daily operations at group home for individuals with developmental disabilities
• Supervised team of support staff and ensured compliance with Program requirements
• Developed and implemented individualized service plans for residents
• Facilitated communication and collaboration between residents, advocates and service providers
• Evaluated and monitored resident progress and adjusted care plans as needed
• Handled budgeting and financial management for group home
• Managed staffing schedules and provided training and support to employees
• Ensured a safe and comfortable living environment for residents
• Addressed and resolved any conflicts or challenges that arose within group home
• Maintained comprehensive documentation and records related to resident care and operations.

• Verifying insurance and collecting payments
• Trained staff in scheduling appointments.

• Entering schedules in timekeeping system (ADP) for minimum of 200 employees.

Checking patients in and out of various vaccine sites in Nassau and Suffolk Counties, Northern Westchester County New York, and within the five boroughs that comprise New York City using Enterprise Health System.

• Assisted Medical Records and Intake Department
• Prepared folders and maintained records of patients
• Assemble records into standard order
• Other clerical duties as assigned
• Worked independently and completed work within specific time frames.

Organized and submit patient records and all necessary documents to administrative office for anesthesia services furnished by providers of North American Partners in Anesthesia (NAPA).

• Worked closely with Quality and Revenue Cycle Departments to ensure all necessary documents were provided in timely, complete, and organized manner.
• Gathered and organized patient anesthesia records, other supporting documents, and quality forms by dates against schedule and by other means of tracking cases throughout day, to ensure no cases are missed
• Reviewed documents to ensure all required information is completed prior to submitting to billing office.
• Gathering additional documentation as requested by billing office, Diligent follow-up on email requests for additional information requested, including maintaining system for tracking open requests that needs follow-up.

Enter and verify all patient information is entered and verified at time of check in

• Provide excellent customer service and interact effectively with physicians, patients, staff, and healthcare community.

• Assist Human Resources Director with special projects
• Maintain Employee Records and information by entering and updating employment and status change data.
• Provide secretarial support by entering, formatting and printing information
• Maintain employee confidence and protect operations by keeping human resource information confidential.
• Utilized Excel for audits.
• Coordinated Employee Events
• Maintains quality service by following organization standards.

• Assisted with the administration of day-to-day operations of the Human Resources Department
• Assisted with the preparation of weekly reports and other reports as needed
• Created and modified various documents using Microsoft office applications
• Maintained and filed applicant information
• Adapted to diverse work styles and consistently provided friendly, personable service
• Greeted clients and visitors ensuring they received a great impression of the company
• Assisted with new hires onboarding.

• Supported the human resources department by screening, testing, and interviewing applicants
• Prepared payroll by calculating pay, distributing checks, and maintaining payroll records
• Provided orientation for new employees by providing information packets, reviewing company policies, gathering withholding and other payroll information, explaining benefit programs, and obtaining signatures for documents
• Maintained human resources records for employees by recording the hiring, transfer, termination, change in job classifications, and merit increase dates as well as tracking vacation, sick, and personal time
• Administered employee benefit program including student loan, medical insurance, savings bond, and disability programs by advising employees of eligibility, providing application information, helping with form completion, verifying submission, and notifying employees of approvals
• Documented and tracked human resources actions by completing forms, reports, logs, and records
• Set up and scheduled complicated meetings for interviewees, hiring managers, employees, and department heads.

• Prioritized workflow and worked in collaboration with the director to oversee daily departmental operations
• Assisted with accounts receivable processing
• Retrieved EOBs from various insurance portals
• Assured timely payments of claims, posted payments, and followed up on refunds
• Utilized programs such as EPIC and e-IDX
• Assisted with other administrative duties as needed.