Monica Canales
San Antonio
Summary
Front of House and Cash management Director with leadership skills. Specialize in managing and implementing workflow improvements.
Overview
3
3
years of professional experience
Work History
Director
Chick-fil-A
San Antonio
10.2023 - Current
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to establish strategic long-term objectives for the company.
- Managed budgeting and financial planning processes for the organization.
- Oversaw daily operations, enhancing service quality and customer satisfaction.
- Implemented new processes to streamline workflow and reduce wait times.
- Analyzed customer feedback to identify areas for service improvement.
- Developed policies and procedures to ensure compliance with corporate standards.
- Identified opportunities for improvement in operational performance metrics.
- Executed daily tasks with precision to maintain operational efficiency.
- Coached, mentored, and trained team members, fostering improved job performance and team cohesion.
- Provided leadership during times of organizational change or crisis situations.
- Allocated responsibilities to team members to enhance overall performance.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Cashier
Home Depot
San Antonio
05.2023 - 10.2023
- Operated cash register and processed customer transactions, ensuring a swift and accurate checkout experience.
- Handled cash, credit, and gift card transactions, maintaining accuracy to enhance customer trust.
- Assisted customers with product inquiries, delivering knowledgeable and personalized service.
- Maintained cleanliness and organization of checkout area and displays.
- Collaborated with team members to ensure smooth store operations.
Education
High School Diploma -
LEE High School
San Antonio, TX05-2023
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX05-2026
Skills
- Project management
- Strategic planning
- Financial analysis
- Data analysis
- Process improvement
- Operational efficiency
- Team collaboration
- Multitasking
- Customer service
Languages
Spanish
Native/ Bilingual
Timeline
Director
Chick-fil-A
10.2023 - Current
Cashier
Home Depot
05.2023 - 10.2023
High School Diploma -
LEE High School
Associate of Arts - Business Administration
Northwest Vista College