Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Monica Cano

El Paso,TX

Summary

Logistics professional prepared to streamline operations and enhance supply chain efficiency. Known for implementing effective logistics strategies and improving overall operational performance. Team collaboration and adaptability are key strengths, ensuring reliable and flexible support in dynamic environments. Proficient in inventory management, route optimization, and vendor coordination.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Ocean Imports Lead

Expeditors International of WA
04.2022 - Current
  • Ensure smooth and timely freight process flow meeting customer expectations
  • Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
  • Track and Trace Ocean Import Files daily
  • Ensure documents are timely sent to customer or broker for customs purposes.
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
  • Meet compliance at all times to regulations internal and external in accordance with government regulations. No fines, penalties or late filing.
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity
  • Meet KPI standards in accordance with the Company’s procedures
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Manhattan Scale IT Lead Trainer

Expeditors International of WA
10.2020 - 04.2022
  • Developed and delivered training programs for diverse audiences, enhancing knowledge retention and skill application.
  • Collaborated with stakeholders to assess training needs, ensuring alignment with organizational goals and employee development.
  • Mentored junior trainers, fostering professional growth and improving overall training quality within the team.
  • Evaluated training effectiveness through feedback and assessments, implementing improvements based on participant insights.
  • Learn base WMS functionality during and operational flows.
  • Learn basic troubleshooting of flows and system to support end users.
  • Support unit, system and volume testing.
  • Assist in facility preparation and identify potential operational changes associated with WMS installation.
  • Serve as the day-to-day point of contact for all implementation related issues at the assigned building
  • Liaison between the core configuration support team and their assigned building.
  • Provide first-level internal support at the assigned building.
  • Monitor system diagnostics: transitional inventory, wave closure, etc. at the assigned building
  • Support end-user training according to training plan.
  • Support change management efforts at assigned building.
  • Promote best practices and optimal process flows at assigned building.

Transcon CSR

Expeditors International of WA
04.2019 - 10.2020
  • Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
  • Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
  • Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
  • Managed customer inquiries and resolved issues efficiently through effective communication and problem-solving skills.
  • Collaborated with cross-functional teams to streamline processes, enhancing overall service delivery and customer satisfaction.

Shipping Dispatch and CSR

Expeditors International of WA
05.2015 - 04.2019
  • Daily process and input of all customer orders and distribution accounts.
  • Provide daily operational reports that are accurate and timely.
  • Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
  • Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
  • Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Managed customer inquiries and provided timely solutions to enhance service quality.
  • Coordinated shipping logistics to ensure on-time deliveries and client satisfaction.

Operations Coordinator- Short Term Contract

CareFusion (Manpower Staffing)
04.2014 - 08.2014
  • Accurately classify all goods being imported via ocean and air. Review documents for accuracy on importer's name and address, delivery address, pieces and weight, location of goods, FDA classification, I.T. number and country of origin. Prepare Customs Broker file and ensure that shipments are in compliance with CBP to import goods. Key all required information into SAP system for transmission and payment to U.S. Customs. Update and send required customs documents to appropriate party and carriers on cargo release status with U.S. Customs. Monitor any customs rejections, and respond to client inquiries regarding the status of their goods. Check customs releases for any discrepancies and ensure that the file contains all necessary document copies in proper sequence.
  • Coordinated daily operations to enhance workflow efficiency and streamline processes.

Southbound/Warehouse Agent

DHL Global Forwarding
06.2010 - 04.2014
  • Analyzed to ensure all paperwork abides by US Customs laws for shipments exporting into Mexico. Keep record of all shipments handled for various customers; including billing, SED’s, discrepancies, and shipment documents. Responsible to keep track of shipments coming in and going out, make certain that freight is picked up on a timely matter to avoid penalties for both the company and the customer. Process billing for assigned major clients and ensure that all payments and billing reports are sent out by deadlines. Run inventory and audit to make certain report is up to date.

Tax Professional I Seasonal

H&R Block
10.2011 - 04.2013
  • Provide an accurate and complete tax return for each and every customer. Interview clients to obtain information and analyze to determine forms needed to prepare tax return. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Offer the client the appropriate product and services. In addition, communicate and educate on current tax laws that may be beneficial.
  • Prepared and filed federal and state tax returns for diverse clientele.
  • Conducted thorough tax consultations to identify client needs and maximize deductions.

Receiving CSR

Expeditors International of WA
06.2009 - 06.2010
  • Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming shipment. Prepare documents, such as work orders, bills of lading, and shipping orders to route materials. Record shipment data, such as weight, damages and discrepancies, for reporting, accounting, and recordkeeping purposes. Assisted customers with inventory, shipping, and receiving inquiries and complete receiving, and to ship orders.
  • Managed customer inquiries and provided timely solutions to enhance service delivery.
  • Collaborated with cross-functional teams to resolve complex operational challenges effectively.

Finance Analyst II

AT & T Mobility
09.2008 - 04.2009
  • Answered complex questions and use analytical abilities to resolve financing problems for agents. Audit, analyze, and calculate compensation for agents. Perform necessary reconciliations, data entry and handle inquiries relative to commissions. Maintain necessary files for record keeping and tracking of all departmental information. May assist higher level specialists and junior accountants in reporting, verification, and filing. Run and audit reports and process bill payment for payments due to internal and external reps. Maintain and generate reports from various systems and create excel spreadsheets.

Receptionist

Acapulco Pools & Spas
01.2006 - 08.2008
  • Experienced with software for data entry and retrieval; updated and maintained customer data including filing. Responsibilities include: processing billing information and invoices for each client. Receiving and distributing messages from telephone/email as appropriate, taking clear messages and deliver promptly to appropriate team member, and scheduled appointments as needed. Provide reception duties and provided face to face contact with visitors, handled customer inquires in a professional manner. Maintained inventory, inspected, loaded; ordered and tracked merchandise.
  • Managed multi-line phone system, efficiently directing calls to appropriate departments.
  • Greeted and assisted clients, providing exceptional customer service and ensuring positive experiences.

Education

No Degree - ACCOUNTING

El Paso Community College
El Paso

High School Diploma -

Canutillo High School
Canutillo, TX
05-2005

Skills

  • EDI
  • AES
  • Microsoft Office
  • 60 wpm
  • Detail Oriented
  • Customer Service
  • Manhattan Scale
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication
  • Microsoft

Certification

HAZMAT CERTIFIED IN OCEAN IMPORTS

Languages

Spanish
Native or Bilingual

Timeline

Ocean Imports Lead

Expeditors International of WA
04.2022 - Current

Manhattan Scale IT Lead Trainer

Expeditors International of WA
10.2020 - 04.2022

Transcon CSR

Expeditors International of WA
04.2019 - 10.2020

Shipping Dispatch and CSR

Expeditors International of WA
05.2015 - 04.2019

Operations Coordinator- Short Term Contract

CareFusion (Manpower Staffing)
04.2014 - 08.2014

Tax Professional I Seasonal

H&R Block
10.2011 - 04.2013

Southbound/Warehouse Agent

DHL Global Forwarding
06.2010 - 04.2014

Receiving CSR

Expeditors International of WA
06.2009 - 06.2010

Finance Analyst II

AT & T Mobility
09.2008 - 04.2009

Receptionist

Acapulco Pools & Spas
01.2006 - 08.2008

No Degree - ACCOUNTING

El Paso Community College

High School Diploma -

Canutillo High School

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