Monica Caraballo
Overview
14
14
years of professional experience
Work History
Dental Office Manager
Geller Family Dental
Bronxville, NY
02.2024 - Current
- Management of a thriving 11 operatory dental practice with 24 employees.
- Amongst other daily tasks high focus was placed on schedule management, treatment coordination, copay management, collections, staff development and overall office growth.
- Treatment coordination and case presentation with fee for service patients as well as PPO and DMO insured patients.
- Obtained experience in case presentation for all on 4 dental cases totaling up to $50,000 per case.
- Increased production and collections by ensuring the schedule was monitored and kept full and accurate copays were collected consistently.
- Resolution of inaccurate billing accounts and worked with patients to bring back customer satisfaction.
Dental Administrator
GD NY/US Dental Arts
New York, NY
02.2023 - 01.2024
- Daily review and coordination of the schedule for 8 treatment rooms and an average of 70 patients daily.
- Handled office schedule, phone calls, correspondence and packages to keep dentists free to focus on patients.
- Experienced in working with PPO insurance, patient billing, calculating and collecting copayments and treatment planning.
- Provide excellent customer service through face to face interactions, email and text communications
- Utilized reports daily to ensure the schedule is filled and production remained strong
- Knowledgeable in working with specialties including Orthodontics, Periodontics and Oral Surgery.
Dental Front Desk Coordinator
Bright Healthy Smiles
New York, NY
03.2022 - 10.2022
- Maintain day to day functions including checking in patients, answering phone calls, responding to emails and text messages
- Provide excellent customer service through face to face interactions, email and text communications
- Utilized reports daily to ensure the schedule was filled and production remained strong
Bank Closing Agent
Self Employed
, NY
06.2021 - 03.2022
- Independent contractor responsible for ensuring a seamless closing at either a residential or commercial purchase
- Notary public overseeing the signing and notarization of all bank documents. Additional notarizations of documents include ACRIS, leases, and title affidavits.
- Responsible party for submitting funding documentation and releasing of all checks to appropriate parties
- Mobile closer traveling to all 5 boroughs in New York City and other counties such as Westchester, Nassau and Suffolk
Licensed Real Estate Salesperson
Scope Realty
Bronx, New York
07.2020 - 12.2021
- Generated lists of properties comparable with buyers needs and financial resources
- Managed real estate transactions from initiation to closing
- Scheduled home viewings with potential buyers.
- Generated list of properties to meet specific client needs
- Sold properties with values of more than $700,000 in 2-3 months by maintaining connections with clients and buyers and managing the sale
Dental Office Manager
Marc Lazare D.D.S., P.C.
New York, NY
07.2018 - 12.2021
- Kept the owner of the company informed about company profits, operations, and other metrics with regular reports.
- Supervised administrative and clinical staff, coordinating all hiring, training, and performance management in a dental office
- Developed and enhanced policies covering administrative and clinical processes.
- Preserved customer loyalty by quickly and completely resolving complaints which early on in my employment helped to rebuild patient trust in the practice.
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Increased profitability by ensuring treatment plans were provided consistently to patients and reviewed in a reasonable time frame, thus being able to collect prepayments and copays efficiently and effectively
Auto Claims Adjuster
Travelers Insurance
Melville, NY
04.2015 - 03.2017
- Helped customers understand estimates, decisions, and insurance procedures
- Managed the claims process from beginning to end starting by assessing the accident details, interviewing all parties involved and all other processes leading to claim resolution
- Determined the least costly path for settling claims by comparing repair costs against expected salvage values
- Minimized delays for customers by expertly filling out and processing required insurance forms
- Secured agreements from shop owners by consulting directly with shop personnel
- Participant in the Travelers Claim Leadership Introduction Program. Step program that introduces an individual to leadership and management in an organization
Financial Coordinator
Central Park West Dentistry
New York, NY
11.2010 - 06.2014
- Monitored and managed daily collections, payments, treatment planning and insurance processes for a multi-location dental practice
- Obtained payments directly from patients or through insurance reimbursement by completing and filing forms
- Through coordination, tracking and monitoring monthly billing collections were increased from $280k per month to an average of $465k between 2010 and 2014
- Training systems put into place to ensure staff was knowledgeable of all financial processes. Ensured growth and development of all administrative staff in the financial system
Skills
- Dentrix/Dexis/Eaglesoft
- Scheduling/Time Management
- Insurance billing including PPO and DMO
- Treatment Planning and Presentation
- Management
- Customer Service
- Computer Software/Internet Applications
Timeline
Dental Office Manager
Geller Family Dental
02.2024 - Current
Dental Administrator
GD NY/US Dental Arts
02.2023 - 01.2024
Dental Front Desk Coordinator
Bright Healthy Smiles
03.2022 - 10.2022
Bank Closing Agent
Self Employed
06.2021 - 03.2022
Licensed Real Estate Salesperson
Scope Realty
07.2020 - 12.2021
Dental Office Manager
Marc Lazare D.D.S., P.C.
07.2018 - 12.2021
Auto Claims Adjuster
Travelers Insurance
04.2015 - 03.2017
Financial Coordinator
Central Park West Dentistry
11.2010 - 06.2014
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