Monica Carbajal
Corona,Ca
Summary
Dependable individual serving diverse needs of patients through active communication and responsive engagement with healthcare services. Skilled at analyzing patient files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Providence Speech And Hearing Center - CHOC
2016.05 - Current
- Receive all SED ABR’s, CCS and Whole Child Model authorizations electronically and paper document including request authorizations for new and pending services for CCS and Whole Child Model such as modification and extension authorizations for future services.
- Responsible for requesting leave of absences for Kaiser and other medical non contracted groups.
- Ensure that all insurance authorizations and physician referrals have been received for services and are accurate through completion.
- Perform minor hearing aid repairs such as re-tubing, cleaning, and installation of new batteries for walk-in patients as well as perform listening checks on all hearing aids and ear molds received prior to dispensing and fitting.
- Provides any changes in demographics and ensuring proper updates and documents in Chart-Links.
Cochlear Implant Scheduler
Providence Speech and Hearing Center
2017.03 - 2018.03
- Conduct patient intake as well as following up with patient status updates regarding Cochlear Implant.
- Collaborate with multiple community partners for Cochlear Implant.
- Assist patients and families with coordinating multiple therapies, appointments, and surgical arrangements with outside compliance rates for the best patient outcomes for Cochlear Implant.
- Track system to monitor patients and families with their progression through the Cochlear Implant process.
- Provide assistance as needed by the audiologist for translating for Cochlear Implant, as well as performing hearing testing and mapping.
Scheduling Coordinator
Providence Speech And Hearing Center
2012.04 - 2016.05
- Coordinated physician appointment orders with patient requests to build schedule for each patient incorporating pertinent information.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Scheduled all clinical appointments, including hospital orders, off-site contracts, SED ABR’, Newborns, Auditory Processing Disorder, Cochlear Implant and other audiology disciplines.
Education
High School Diploma - General Studies
Santiago High School
Orange, CA2002
Skills
- Good Telephone Etiquette
- Collaboration and Interaction
- Written Communication
- Verbal Communication
- Multitasking and Prioritize Abilities
- High levels of productivity.
- HMO, PPO, Medical, CCS, and Whole Child Model.
- Medical terminology, CPT and ICD 10 codes.
- 40 WPM, 10-Key by touch.
- Microsoft Word, Excel, and E Clinical EMR systems.
Certification
- CPR Certified
- BLS Certified
Languages
Spanish
Full Professional
Timeline
Cochlear Implant Scheduler
Providence Speech and Hearing Center
2017.03 - 2018.03
Patient Care Coordinator
Providence Speech And Hearing Center - CHOC
2016.05 - Current
Scheduling Coordinator
Providence Speech And Hearing Center
2012.04 - 2016.05
High School Diploma - General Studies
Santiago High School
- CPR Certified
- BLS Certified
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