Monica Carranza
Yuba City,CA
Summary
Experienced Probation Officer skilled in intake investigations, placement coordination, and school-based supervision. Expertise in assessing risk and needs, preparing court reports, and collaborating with families and community partners to foster youth success. Effectively manages high caseloads and responds to crises while balancing accountability with rehabilitation to achieve sustainable outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Deputy Probation Officer
Sutter County Probation
Yuba City, CA
03.2021 - Current
- Conduct interviews to determine the appropriate supervision levels, risk factors, substance abuse, or mental health concerns
- Managed high risk caseloads, ensuring compliance with Court order conditions.
- Conduct intake interviews to verify personal, criminal, and social history information.
- Coordinate and oversee youth placement on therapeutic and community-based programs based on assessed needs and risk factors.
- Collaborate with schools, families and community providers to support successful outcomes.
- Prepared intake reports, recommendations, and case summaries for court officials.
- Monitor placement stability and address barriers affecting youths progress and compliance.
- Communicate between agencies to ensure continuity of care.
- Facilitated Parent Project, Digital Citizenship and CSEC training sessions.
- Provided conflict resolution and de-escalation during student disputes.
- Collaborated with school administrators, counselors, parents, and local law enforcement.
- Built positive relationships with students through mentoring and outreach programs.
Intervention Counselor
Yuba Sutter Behavioral Health
Yuba City, CA
09.2018 - 03.2021
- Evaluates and assesses individuals with problems related to substance abuse, mental or emotional problems; clients may be potentially suicidal or depressed.
- Counsels and advises individuals, in person and by telephone, who are experiencing substance abuse, emotional or mental problems resulting from life situations or circumstances.
- Makes client referrals to community agencies providing relevant services.
- Provides individual and group counseling with an emphasis on developing independent living and interpersonal skills.
- Consults with mental health and other medical professionals, supervisors, and other staff regarding the status of clients and previous counseling histories.
Medical Clerk II
Sutter Yuba Behavioral Health
Yuba City, CA
03.2015 - 09.2018
- Managed patient scheduling and appointment confirmations efficiently.
- Processed medical records and ensured compliance with privacy regulations.
- Interviewed clients and agencies to assess urgency and type of medical need.
- Greeted patients in a friendly and professional manner when they arrived at the office or clinic.
- Maintained confidentiality of all medical records in accordance with HIPAA regulations.
- Communicated with pharmacy personnel on prescription refills and pulled relevant charts for requests.
- Compiled and reviewed daily appointment charts for accuracy in medication and timing.
Customer Service Specialist
Peach Tree Health Care
Marysville, CA
05.2003 - 03.2015
- Assisted patients with appointment scheduling and inquiry management.
- Provided information on health care services and insurance options.
- Answered multiple phone lines in a busy medical office environment.
- Managed main reception desk, greeting visitors and directing appropriately.
- Interviewed patients to assess eligibility for government programs.
- Educated patients about additional in-house services at Peach Tree.
- Maintained clean and efficient office environment to improve patient experience.
- Monitored office supply inventory and ordered supplies as needed.
Cashier
McDonalds
Marysville, CA
06.2000 - 09.2003
- Resolved customer complaints swiftly, enhancing overall satisfaction with food and service.
- Addressed customer needs promptly, ensuring effective resolution of food or service issues.
- Executed opening, closing, and shift change tasks to ensure smooth store operations.
- Collaborated with teammates to ensure efficient workflow in busy environments.
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
- Recorded customer orders and communicated clearly to confirm each order.
- Safely prepared, assembled and presented food to satisfy customers and fill orders.
- Maintained cleanliness of food preparation areas and cooking surfaces to uphold hygiene standards.
- Followed all company safety standards, including food quality and sanitation procedures.
Education
Chemical Dependency Certification - Chemical Dependency
Yuba Community College
Marysville, CA05-2020
Bachelor of Science - Criminal Justice
University of Phoenix
Sacramento, CA06-2013
High School Diploma -
Lindhurst High School
Olivehurst, CA06-2001
Skills
- Probation Supervision
- Case Management
- Risk Assessment
- Intake Investigations
- High Risk Caseload Management
- Placement coordination
- Community Outreach
- Report Documentation
- Time Management
- Community outreach
Certification
- First Aid/CPR
Accomplishments
- 2025 Probation Officer of the Year
Timeline
Deputy Probation Officer
Sutter County Probation
03.2021 - Current
Intervention Counselor
Yuba Sutter Behavioral Health
09.2018 - 03.2021
Medical Clerk II
Sutter Yuba Behavioral Health
03.2015 - 09.2018
Customer Service Specialist
Peach Tree Health Care
05.2003 - 03.2015
Cashier
McDonalds
06.2000 - 09.2003
Chemical Dependency Certification - Chemical Dependency
Yuba Community College
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
Lindhurst High School