Director of Clinical Applications
Agfa Healthcare Corporation
01.2021 - 12.2023
- Led customer-facing professionals in integrating Radiology, Mammography & Cardiology Enterprise Imaging solutions, resulting in 20% reduction in implementation time while achieving 30% increase in project completion in comparison to the previous year.
- Acted as Executive Sponsor for key customer projects, ensuring meticulous planning and training during Enterprise Imaging PACS Solution rollout collaboration with C-level executives.
- Implemented new project management resource availability software, enhancing project planning and revenue execution with focus on achieving 65% to 75% billable utilization.
- Leveraged data analytics insights for informed decision-making in critical areas such as project budgeting and personnel management.
- Managed Customer Training Center, implementing employee skills assessments, new training offerings, updated collaterals, and process improvement initiatives to enhance retention rates and customer satisfaction.
- Collaborated closely with Agfa Project Management to oversee Applications facets of customer projects, capturing requirements, managing milestones, and conducting post-project evaluations to boost satisfaction.
