Summary
Overview
Work History
Education
Skills
References
Timeline
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Monica Carrillo

Manassas,VA

Summary

Motivated and passionate young professional with 5+ years of experience in information technology. Seeking in widening perspective in this field to expand knowledge to open up opportunities to bring value to your team.

Overview

8
8
years of professional experience

Work History

Burn Ambassador

Burn Boot Camp
Manassas, Virginia
12.2023 - Current
  • Created high quality content for social media platforms such as reels, stories, and posts
  • Views pertaining to content would reach up to 1,000+
  • Managed emails, text messages, and phone calls regarding 100+ members handling their accounts, concerns, membership agreements and much more
  • Developed strategies to target potential new customers through cold calling & sales calls
  • Communicated with multiple people and provided product information such as the pricing and the services we offer

Software Vulnerability Analyst

Cocoasystems
Gaithersburg, MD
07.2018 - Current
  • Identified opportunities to enhance data integrity through database structure modifications.
  • Analyze Common Vulnerability Exposures (CVEs) that impact software, hardware, and operating systems
  • Assess the impact and severity of cyber vulnerabilities by reviewing resources and trends
  • Track application issues on Jira to implement new designs and create bug reports to further investigate
  • Led effort to update NIST/National Vulnerability Database (NVD) landing public page
  • Collaborate and problem solve complex issues with vendors and stakeholders to meet specification requirements
  • Monitored and responded to multiple emails a day corresponding to vulnerabilities to ensure transparency regarding the accuracy of publicly available information displayed on our website

Digital Engagement Intern

Peace Corps Headquarters
Washington , DC
06.2017 - 08.2018
  • Created content for Peace Corp social media, researched and reported strategies for improving social media sites as well as internal communication channels, improved functionalities of PClive (internal social media site)

Assistant for Divison of Information Technology

University of Maryland, College Park
College Park, MD
10.2015 - 07.2018
  • Implemented and reset CISCO software and set up hardware for the entire university telephone system, trained university personnel on CISCO system, developed and maintained emergency IT staff schedules, as well as port to jack mapping. Managed inventory.

Education

Bachelor of Science - Information Science

University of Maryland
College Park
06-2018

Skills

  • Customer Engagement
  • Customer Education
  • Product Knowledge
  • Brand Awareness
  • Analytical thinker
  • Social Media Management

References

References available upon request.

Timeline

Burn Ambassador

Burn Boot Camp
12.2023 - Current

Software Vulnerability Analyst

Cocoasystems
07.2018 - Current

Digital Engagement Intern

Peace Corps Headquarters
06.2017 - 08.2018

Assistant for Divison of Information Technology

University of Maryland, College Park
10.2015 - 07.2018

Bachelor of Science - Information Science

University of Maryland

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Monica Carrillo