Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Carrillo

Pecos,TX

Summary

Administrative Assistant with extensive experience in delivering outstanding customer service in high-pressure settings. Demonstrates exceptional attention to detail and effective decision-making abilities to handle multiple tasks simultaneously. Proven ability to thrive in both independent and collaborative work environments. Strong communication skills enhance team interactions and client relations.

Overview

9
9
years of professional experience

Work History

Receptionist

Discovery School
Pecos, Texas
07.2024 - Current
  • Verified visitors' identification before allowing access to the building.
  • Checked in/out visitors from the Raptor System.
  • Ensured that all necessary forms were completed accurately for child enrollment.
  • Managed tuition payments and processed deductions, ensuring accurate and timely financial transactions.
  • Monitored office supplies inventory, and placed orders when necessary.
  • Provided administrative support to staff members, including typing letters, filing documents, and scanning and copying documents when necessary.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area.
  • Greeted visitors and provided them with assistance.

C.I.D. Administrative Assistant

Pecos Police Department
10.2018 - 07.2022
  • Collected Police Reports and gathered all vital records such as, Affidavit and Complaint, Criminal History, Watchguard and any other information relevant to a criminal investigation.
  • Transported and presented cases to District and or County Attorney.
  • Collected and secured all physical items such as DNA samples, fingerprints, weapons, as well as digital evidence like cellphone records or surveillance footage .
  • Documented chain of custody to demonstrate that the evidence had not been tampered with or altered to ensure all evidence is admissible in court.
  • Preserved evidence by storing packaged items in appropriate labeled containers located in secured evidence room.
  • Shipped out any evidence that required forensic testing to criminal laboratory.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Executed record filing system to improve document organization and management.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Ensured accurate record-keeping with diligent data entry and database management for vital department information.
  • Organized and arranged department events such as, National Night out and Citizens’ Police Academy.

911 Public Safety Telecommunicator

Pecos Police Department
11.2016 - 10.2018
  • Monitored Police, EMS and Fire radios to provide assistance to responding personnel.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch system.
  • Assisted callers in emergency situations with appropriate information and support.
  • Provided on-the-job training and coaching to new dispatchers.
  • Enhanced emergency response times by effectively prioritizing emergency and non-emergency calls and dispatching appropriate resources.
  • Managed all data entry and removal of all wanted, missing, stolen, B.O.L.O. records into the TCIC/NCIC system.
  • Managed all data entry and removal of all Emergency Protective Orders into the TCIC/NCIC system.
  • Obtained TLETS vehicle registration and or driver license information for law enforcement purposes.
  • Maintained required TCOLE hours and training.

Education

High School Diploma -

Rancho High School
Las Vegas, NV
06.2011

Skills

  • Records Management Systems
  • File Organization
  • Administrative background
  • Law Enforcement Terminology
  • Customer service
  • Communication skills
  • Multitasking and prioritization
  • Phone etiquette
  • Front desk operations
  • Data entry
  • Evidence collection
  • Chain of custody
  • Physical evidence preservation

Languages

  • English
  • Spanish

Timeline

Receptionist

Discovery School
07.2024 - Current

C.I.D. Administrative Assistant

Pecos Police Department
10.2018 - 07.2022

911 Public Safety Telecommunicator

Pecos Police Department
11.2016 - 10.2018

High School Diploma -

Rancho High School

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