Monica Cason
Lithia Springs,GA
Summary
Professional and dependable to assist various Property Teams in effectively managing the resident receivable accounts. Having the knowledge and responsibilities for all bookkeeping, account communication to the residents’ concerning collections and reports as well as accurate reporting of all deposits, vacancies, and income/delinquent balances for multiple properties equally up to 2,500 units. Skilled with over 10 years of Property management experience trained by the best in multiple role capacities.
Overview
5
5
years of professional experience
Work History
Resident Account Consultant -Corporate
Carroll Organization LLC.
06.2022 - 10.2023
- Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other Federal, State and Local laws pertaining to Multi-Family Housing.
- Monitor Yardi Dashboard for Move Ins/ Move Outs/ Deposit Accounting/ Alerts/ Receipt batches
- Production of delinquency notices per rental lease agreement for team distribution in timely manner.
- Daily monitoring of current delinquency status for all residents
- Adhering to Carroll policies as it pertains to collections and bad debt write offs
- Weekly monitoring of Gross Potential Rent report to ensure accuracy
- Review all move in files for accounting purposes to include but not limited to Security Deposit posting, Move in Fees, and monthly rental amount.
- Perform Accounting Month End procedures as it pertains to GPR report, past resident account, and all other resident ledger functions.
- Review lease charge report prior to positing for accuracy
- Processing move out statements and final accounting for past residents. Collection of final balances owed. Ensure documentation remittance to debt logic.
- Maintain accurate resident records, update Property Manager daily of rents collected and delinquent rents, assist Property Team in preparing all notices such as late rent letters, or surrender letters, return check letters, and post all monies received daily.
- Maintain quality communications and responsiveness to help desk tickets regarding resident accounts.
- Assist Property Team in implementing and adhering to Company’s mission, vision, and values. Must possess knowledge of all phases of leasing and resident retention programs. Answer and handle incoming calls from current residents always offering them excellent customer service.
Assistant Property Manager
Carroll Organization LLC.
11.2018 - 06.2022
- Assuring accurate resident records, update Property Manager daily of rents collected and delinquent rents, assist Property Manager in preparing all notices such as late rent letters, evictions, letters, notice to cure or surrender letters, return check letters, noise complaints etc., and post and deposit all monies received in office on daily basis.
- Maintain quality staff communications. Assist Property Manager in implementing and adhering to Company’s mission, vision and values. Contact and follow up on all lease renewals. Show and close prospects when needed. Answer and handle incoming calls from current residents always offering them excellent customer service.
- Maintain awareness of market conditions and trends for concessions, contributing ideas to Property Manager for marketing property and improving resident satisfaction.
- Assist Property Manager in updating and maintaining records for move-ins/outs, application status, traffic activity, closing ratios, etc. assist in organizing files, processing all paperwork, and proofreading all leases and letters for accuracy.
- Support any additional duties Property Manager or Regional Manager assigns as needed.
Education
High School Diploma -
Person High School
Roxboro, NC06.2005
Skills
- Staff Management
- Renewals Management
- Rent Collection
- Daily Property Operations
- Lease Agreement Review
- Legal Notice Preparation
- Tenant Relations
- Telephone Etiquette
- Issue Escalation
- Security Deposit Refunds
- Policy Enforcement
- Property Management
- Yardi, Goldman Sachs, Onsite, Entrata, Knock, Rent Cafe
Accomplishments
- 100% Leasing Property Shop
- 2019 Leasing Consultant of the Year
- 2021 Assistant Property Manager of the Year
Affiliations
Diversity, Equity and Inclusion
Community Impact
Atlanta Food Bank Committee
Timeline
Resident Account Consultant -Corporate
Carroll Organization LLC.
06.2022 - 10.2023
Assistant Property Manager
Carroll Organization LLC.
11.2018 - 06.2022
High School Diploma -
Person High School
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