Monica Castaneda

• In charge of opening office and setting up rooms and supplies for the day
• Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
• Prepared tray set-ups, sterilized instruments, and equipment, and kept the exam room cleaned
• Charted patient data during exams, both paper and computer charting.
• Educated and demonstrated proper oral hygiene to patients and their parents
• Greeting 60-90+ weekly patients and bringing them into the room; discussing with parent’s patients history and updates
• Flipping the rooms by cleaning restocking and sterilizing for the next patient
• Proficient with nitrous and papoose for behavior management
• Proficient with Impressions, Composite fillings, Stainless steel crowns, Extractions, Pulpotomy, IPC, Space maintainers, Child prophys, Sealants and applying varnish
• Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
• Assist the dentist in the room during cleanings and op, taking notes, passing tools, taking x-rays, etc.
• Streamlined dental procedure process, preparing instruments and materials ahead of each appointment
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
• Cleaning the rooms and shutting down the office in the evening

• Transferred and un-transferred phone lines at the beginning and end of day
• Called, scheduled, rescheduled, canceled, and e-mailed patients to remind them of
  upcoming scheduled appointments
• Verified patient’s insurance through phone, online, fax and completed patient insurance
  breakdown forms
• Organized referrals to other medical specialists
• Educated patients on postoperative care, including how to protect dental work and boost
  healing
• Maintained and managed patient records in compliance with security regulations
• Assisted patients in completing all necessary forms and documents
• Always adhered to strict HIPAA guidelines to protect patient privacy
• Assisted with translation for Spanish speaking patients, explaining post-op care and
  home care procedures
• Greeted 20-40 daily visitors and customers upon arrival, helped and answered questions
  to build rapport and retention
• Answered multi-line phone system, responded to inquiries, and transferred calls to
  correct departments and personnel
• Welcomed each new arrival pleasantly and confirmed reservations and identification
• Maintained files and records by implementing effective filing systems that boosted
  efficiency and organization
• Maintained financial accuracy by collecting deposits, fees, and payments, processing
  changes, and issuing receipts

Performed a variety of patient care, office, and laboratory duties, such as preparing the treatment rooms, sterilizing instruments, and assisting during procedures. Make patients feel as comfortable as possible in the dental chair, prepare them for treatment, obtain dental records, instruct patients on postoperative and general oral health care, prepare materials for impressions and restorations, assist in patient charting, and take dental x- rays as directed by our dentist. In addition, helping with miscellaneous office duties that supports our clinical mission, including ordering of clinical supplies and keeping clinical supplies organized.