MONICA CASTANEDA
PLACENTIA,CALIFORNIA
Summary
Experienced Hotel Front Desk Administrator/Property Manager dedicated to delivering first class service to all hotel patrons. Bringing forth the ability to handle a variety of clerical and administrative tasks to ensure smooth hotel operations. Adept in providing patrons with optimal customer service, while maintaining a friendly and helpful attitude. Bringing forth strong multitasking skills, and a positive attitude seeking to assist at all times. Skilled in using basic office equipment and real estate software. Highly organized and capable of overseeing multiple projects at once. Committed to providing clients with a smooth and stress free closing transaction for buyers, sellers, and real estate agents.
Overview
17
17
years of professional experience
Work History
ENCAPSULATION OPERATOR
Merical
- Collect and weigh capsule yields, ensuring accuracy and consistency in production
- Calculate and record yields, maintaining precise documentation for quality control
- Change receivers efficiently to minimize downtime and maximize productivity
- Reduce rejected products through meticulous attention to detail and adherence to standards
- Complete batch paperwork per SOPs, applying CGMP to maintain compliance and quality
- Monitored encapsulation machine performance, ensuring optimal operation and minimal downtime.
PROPERTY MANAGER
Gen Corp Business
07.2023 - 01.2024
- Managed 20+ properties, ensuring optimal condition and tenant satisfaction
- Implemented tailored marketing strategies, boosting property occupancy rates
- Negotiated contracts effectively, securing favorable terms for all parties
- Reduced expenses and increased revenue through strategic budget management
- Resolved guest issues promptly by coordinating with relevant hotel departments
- Developed comprehensive maintenance schedules, enhancing property longevity and tenant satisfaction.
ASSISTANT HOTEL MANAGER
Super 8
01.2009 - 12.2018
- Managed guest inquiries, reservations, and room assignments, ensuring smooth check-in/out processes
- Collaborated with hotel departments to maintain operational efficiency and guest satisfaction
- Handled phone calls and bookings, maintaining a welcoming front desk environment
- Ensured adherence to hotel safety and security protocols, addressing issues promptly with management.
FRONT DESK AGENT
Motel 6
04.2007 - 04.2009
- Addressed guest inquiries and concerns, ensuring high satisfaction and repeat business
- Maintained a clean, organized front desk, enhancing the guest experience
- Recommended local dining and entertainment options, improving guest stays
- Handled online and phone reservations efficiently, optimizing occupancy rates
- Welcomed guests and assigned rooms promptly, ensuring smooth check-ins.
Education
HIGH SCHOOL DIPLOMA -
Magnolia High School
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
References
- Raychel Galindo, Dental Office, Ray.galindo@gmail.com, (714)722-2680
- Thomas Bundy, Attorney, wood@butler.org, (909)496-5222
- Rory, CEO Trubiecca Loan Company, haines@hexpartners.com, (917)797-3199
Languages
Spanish
Native or Bilingual
Timeline
PROPERTY MANAGER
Gen Corp Business
07.2023 - 01.2024
ASSISTANT HOTEL MANAGER
Super 8
01.2009 - 12.2018
FRONT DESK AGENT
Motel 6
04.2007 - 04.2009
ENCAPSULATION OPERATOR
Merical
HIGH SCHOOL DIPLOMA -
Magnolia High School