Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteer at Austin Street & Bridge Homeless Shelters, traveler, hiker, gardener, pilates fan
Languages
Timeline
Generic

Monica Castaneda

Dallas,TX

Summary

A proven leader with five years of experience in the construction staffing, industry, and 20+ years of Industry. Have a knack for simultaneously leading cells teams, field training in a strong background in the sales and customer service. I have also excelled in operations in my current position, managing the companies core competencies of: Operations, sales, credit & collections, HR and safety. I have won multiple awards for leading and training accounts that have exceeded goals and I personally made top sales club for excelling in persona sales. My teams in the construction staffing industry have also multiple awards for sales and. I am looking forward to harness these key learnings from my experiences, as well as my strengths in people management to deliver immense value to your company.

Overview

25
25
years of professional experience
1
1
Certification

Work History

DFW Area Sales Manager

Harris Ventures, Inc: Staff Zone
10.2022 - Current
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Performed monthly compliance checks.
  • Collaborated with senior management to create strategic plans for future branch growth and expansion.
  • Improved branch efficiency by streamlining operations and implementing new processes.
  • Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
  • Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
  • Maintained friendly and professional customer interactions.
  • Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Monitored financial transactions to detect any suspicious activity or potential fraud.
  • Enhanced customer experience by providing exceptional service and addressing concerns promptly.
  • Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

Area Sales Manager

Harris Ventures Inc,/Staff Zone
10.2020 - Current
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Expanded market share through effective prospecting, lead generation, and negotiation skills.
  • Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
  • Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
  • Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
  • Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
  • Streamlined internal processes by working closely with cross-functional teams such as operations, logistics, and finance departments to ensure smooth transactions for customers.
  • Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented systems and procedures to increase sales.
  • Managed accounts to retain existing relationships and grow share of business.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Organized promotional events and interacted with community to increase sales volume.

Account Executive

Trish McEvoy Cosmetics
08.2012 - 07.2020
  • Led teams to $4 million in territory sales by using positive reinforcement to recognize teams talents and achievements. Strategically planned business and pivoted plan weekly to reflect the territorie's needs. Nordstrom's Northpark account achieved yearly sales of $1.2 M and was #3 in the dept of the top 3 stores in the country. #1 brand at all 4 Blue Mercury doors in DFW Area and #1 at Nordstrom's Dallas Galleria and led the #1 counter in the country for Neiman Marcus.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Member of International Team, where I traveled throughout the U.K. where I trained, was lead makeup artist at various fashion shows and led press juketes.
  • Conducted seasonal field trainings and focused on side-by-side selling/training to sharpen team skills and in turn resulting in 4 team members achieving global sales cup 2 years in a row.
  • Event planning and execution. Drove both small and large events to impact seasonal business. Largest event resulted in one day sales of $103K, which included a personal appearance from CEO/brand creator. This appearance was the largest "PA" for the Nordstrom company.
  • Achieved "Gold Team"-Top sales club for global business, recognized as "Artist of the Month" in July 2017.

Account Executive

Perricone MD
09.2008 - 07.2012
  • Responsible for leading largest territory in the country which resulted in $12M in sales. Led seven Nordstrom's doors that ranked in top 15 in the country while holding #1 and #2 top volume counters in the country. Managed the top two Neiman Marcus stores in the country and oversaw several top Sephora retail stores. Managed a team on 12 freelancers, with a $25K monthly budget.
  • Member of the International Training Team, where I traveled to Latin America for Corporate training events. Conducted multiple QVC training workshops with up to 1000 live attendees. Presented at trade shows, fashion shows and press junkets.
  • Organized small and large events to impact regions business. Consistently led several top events in the country at Nordstrom's, Neiman Marcus and Sephora which achievied $30K+ in sales.
  • Won award for "Best Like Door Perfomanice" at Perricone MD in 2007

International Corporate Trainer

Trish McEvoy Ltd.
01.2000 - 12.2001
  • promoted to corporate trainer with expanded responsibilities for global training.
  • Collaborated with global lead trainer to create content and facilitate seasonal and new hire trainings with field and retail staff.
  • Traveled internationally with artistry teams for in-store events and personal appearance with the CEO/creator of the company
  • Achieved goal team multiple times– companies sales club.

Education

No Degree - Journalism, Broadcast

University of North Texas
Denton, TX

Skills

  • strong presentation skills
  • Direct communicator, effective listener
  • Natural extrovert
  • Can think quick on my feet
  • Works well in a fast-paced environment
  • Strong attention to detail
  • Thrives and stressful situations
  • Effective decision-maker
  • strong negotiation skills
  • effective at problem-solving
  • Efficient at organization and prioritization
  • excels at time management

Accomplishments

  • Won multiple sales awards throughout my career
  • Won every sales contest while Area Sales Manager at my current company
  • In current position led team that achieved excellence in credit & Collections and Safety
  • At my current company closed largest account $1M in revenue in 1 year, largest close ever in DFW

Certification

  • OSHA Certified

Volunteer at Austin Street & Bridge Homeless Shelters, traveler, hiker, gardener, pilates fan

Volunteered with Austin Street Shelter  and The Bridge Homeless Recovery Center by  serving food throughout the year, donating clothing, food drives and helping their residences find jobs when they could not otherwise fine jobs in a traditional job market.

Languages

Spanish
Native or Bilingual

Timeline

DFW Area Sales Manager

Harris Ventures, Inc: Staff Zone
10.2022 - Current

Area Sales Manager

Harris Ventures Inc,/Staff Zone
10.2020 - Current

Account Executive

Trish McEvoy Cosmetics
08.2012 - 07.2020

Account Executive

Perricone MD
09.2008 - 07.2012

International Corporate Trainer

Trish McEvoy Ltd.
01.2000 - 12.2001

No Degree - Journalism, Broadcast

University of North Texas

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Monica Castaneda