Monica Castilleja
Abilene,USA
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hardworking person. I am a mature team worker and adaptable to all challenging situations. I am able to work well using my own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bilingual Coordinator
IRC - International Rescue Committee
Abilene, TX
07.2024 - 10.2024
- Provided administrative services to Data Specialist and case managers
- Also cross trained in front desk
- Worked RCA program, extensive interaction by translating with Cuban clients and other Spanish speaking individuals on any questions or concerns they had on their case
General Manager
Holiday Inn Express
Abilene, TX
01.2017 - 05.2024
- As in Hotel management, I covered the operational aspects of the hotel with a variety of skills required, such as people management, training new employees, payroll, marketing, organizational skills, and customer service skills. The primary goal of my hotel management was to run a hotel successfully while simultaneously managing other aspects of the establishment.
Transportation Coordinator
2INgage
Wichita Falls, TX
11.2018 - 10.2022
- Supervises and coordinates the agency's transportation system
- Ensures children, youth and parents referred to the agency are safely transported to placement or other identified events as needed
- Promotes the well-being of children plus participates in staff meetings/trainings
- Supervises transportation staff assigned to the Agency's Care Management Department
- Ensures the timely placement of children pursuant to agency contracts
- Coordinates with Intake and Care Management staff to ensure requirements are met
- Completes documentation and forwards reports as needed
- Ensures youth transportation requirements are met
- Refrains from assuming any duty that is unrelated to and/or interferes with the responsibilities of the position
- Provides regular supervision and professional development of agency transportation employees
- Assist the coordination and direction of on call transporters as necessary
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Private Duty Nursing Assistant
Darolyn J Worth & Trust
San Antonio, TX
01.2014 - 04.2017
- Received updates from doctors on any new medications, meal plans, or physical activity which needed to be integrated into routine
- Conduct daily home visits and assist clients with their daily routine, including feeding, medication, medicine, and cleaning around the home
- Daily prepare meals according to meal plan set by client, taking into account any dietary restrictions set by physician
- Escort clients to medical appointments and to various errands around town
- Very organized and able to maintain and adhere to clients' schedules
- Socialize with clients and provide entertainment, such as games, television, or just friendly conversation
- Interact with client's family and provide updates on their health and any pressing needs
Residential Assistant
SeniorPath
San Antonio, TX
01.2012 - 01.2017
- Administering Medicine
- Maintaining Daily Routines
- Bathing and Hygiene
- Cooking and Meal Planning
- Transportation
- Home Cleaning
PRN Home Health Aide
San Antonio Family Help & Hope LLC
San Antonio, TX
01.2011 - 04.2015
- Conduct daily home visits and assist clients with their daily routine, including feeding, medication, medicine, and cleaning around the home
- Daily prepare meals according to meal plan set by client, taking into account any dietary restrictions set by physician
- Escort clients to medical appointments and to various errands around town
- Very organized and able to maintain and adhere to clients' schedules
- Socialize with clients and provide entertainment, such as games, television, or just friendly conversation
Operations Administrative Assistant / Residential House Manager
South Texas Community Living Services
San Antonio, TX
01.2010 - 01.2012
- Implemented patient care for up to 3 patients per household for residential services
- Assessed patient status and notify physicians of clinical changes
- Interacted with departments regarding patient care
- Educated patients/families on health care needs, conditions, options etc
- Provided assistance to Nursing Manager in the supervision residential and facility
- Maintained patient charts and confidential files
- Provided a nonjudgmental and empathetic therapeutic approach in supporting clients and their families dealing with social, emotional, and environmental challenges
- Establish rapport, applied behavior modification techniques, and treatment services to clients and families
- Collaborated with mental health care professionals and outside agencies in the development, implementation, and evaluation of client treatment plans
- Answered phone calls, greeted clients, and scheduled appointments
- Assisted with purchasing of safety supplies and processed client orders
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Show patients to examination rooms and prepare them for the physician
- Prepare and administer medications as directed by a physician
- Perform general office duties such as answering telephones
- Inventory and order medical, lab, or office supplies and equipment
- Administer prescribed oral medications under written direction of physician or as directed by home care nurse and aide
- Change dressings
- Maintain records of patient care, condition, progress, and problems in order to report and discuss observations with a supervisor or case manager
- Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming
- Change bed linens, wash and iron patients' laundry, and clean patients' quarters
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Plan, purchase, prepare, and serve meals to patients according to prescribed diets
Certified Nurses Aide
Windcrest Health Care Center
Abilene, TX
01.2008 - 01.2009
- Implemented patient care for up to 18 patients
- Assessed patient status and notify nurse of clinical changes
- Provided assistance to Nursing Manager
- Maintained patient charts and confidential files
- Provided a nonjudgmental and empathetic therapeutic approach in supporting clients and their families dealing with social, emotional, and environmental challenges
- Establish rapport, applied behavior modification techniques
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Show patients to examination rooms and prepare them for the physician
- Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
Mental Health Specialist
Center for Health Care Services
San Antonio, TX
01.2005 - 01.2008
- Implemented patient care for up to 22 patients
- Scheduled patient admissions and discharges
- Interacted with departments regarding patient care
- Educated patients/families on health care needs, conditions, options etc
- Evaluated staffing requirements including floor assignments
- Maintained patient charts and confidential files
- Provided a nonjudgmental and empathetic therapeutic approach in supporting clients and their families dealing with social, emotional, and environmental challenges
- Establish rapport, applied behavior modification techniques and treatment services to clients
- Collaborated with mental health care professionals and outside agencies in the development, implementation, and evaluation of client treatment plans
- Responsible for the administration of medication to clients and maintained inventory of all medications on hand
- Performed random urinalysis for detection of controlled substances and illegal drugs
- Performed random facility evaluations for the presence of contraband not allowed on facility grounds
- Coordinated weekly mandatory meetings to evaluate duty assignment, curfew, and facility progress
Education
Medical Assistant - Basics
American Commercial College
Abilene, TX10.2003
Some College - Medical Technology/ Basics
Sonora High School
Sonora, TX05.1988
Skills
- Front Desk
- Customer Service
- Reception
- Front Office
- Guest Service
- Transportation Planning
- Night Audit
- Transportation Management
- Mental Health Counseling
- Medical office experience
- Management
- Typing
- Documentation review
- Microsoft Excel
- 10 key calculator
- Crisis intervention
- Filing
- Spanish
- Tube feeding
- Caregiving
- Hair styling
- Clerical experience
- Office experience
- Computer skills
- Phone etiquette
- Medication Administration
- Home Care
- Hospital Experience
- Vital Signs
- Social Work
- Office Management
- Case Management
Certification
- CNA, 02/01/96
- CPR Certification
- First Aid Certification
- State Tested Nursing Assistant
Additional Information
I am currently working as a Transportation Coordinator and have gained experience in supervision along with knowledge in Foster / Child Welfare System.
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Bilingual Coordinator
IRC - International Rescue Committee
07.2024 - 10.2024
Transportation Coordinator
2INgage
11.2018 - 10.2022
General Manager
Holiday Inn Express
01.2017 - 05.2024
Private Duty Nursing Assistant
Darolyn J Worth & Trust
01.2014 - 04.2017
Residential Assistant
SeniorPath
01.2012 - 01.2017
PRN Home Health Aide
San Antonio Family Help & Hope LLC
01.2011 - 04.2015
Operations Administrative Assistant / Residential House Manager
South Texas Community Living Services
01.2010 - 01.2012
Certified Nurses Aide
Windcrest Health Care Center
01.2008 - 01.2009
Mental Health Specialist
Center for Health Care Services
01.2005 - 01.2008
Medical Assistant - Basics
American Commercial College
Some College - Medical Technology/ Basics
Sonora High School
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