Monica Castillo
Aurora,CO
Summary
Dynamic leader with a proven track record at Wells Fargo, adept in banking operations and excelling in relationship building. Spearheaded teams to enhance risk mitigation and operational efficiency, achieving significant process improvements. Skilled in coaching, fostering teamwork, and driving continuous improvement, consistently surpassing customer needs and performance goals. Aim to showcase present skills and experiences in upcoming roles.
Overview
14
14
years of professional experience
Work History
Branch Operations Associate Manager
Wells Fargo
Aurora, CO
12.2020 - Current
- Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
- Develop strategies to enhance staffing processes and ensure specialized functions comply with regulatory guidelines, supporting risk management and compliance.
- Work independently on moderately complex issues and projects as well as lead a team
- Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
- Provided coaching to enhance team skills, which includes but not limited to daily coaching and feedback.
- Make decisions and resolve issues regarding resources, objectives, and operations of the functional area and team to meet business objectives and needs.
- Managed team to accomplish objectives, goals and business needs
- Manage allocation of people and financial resources for Operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Pink Sales Manager
Victoria's Secret & PINK
Aurora, CO
08.2016 - 11.2020
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Created and presented monthly reports to management on sales performance.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Established relationships with key clients, while maintaining existing customer base.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Coached, developed and motivated team to achieve revenue goals.
Store Manager
Dollar Tree
Aurora, CO
06.2014 - 08.2016
- Managing the profitable operation of a retail store with emphasis on recruiting, hiring, training and developing store associates in both operations and merchandising
- Performing all opening and closing procedures
- Implementing all operational and merchandising direction that is communicated from the Store Support Center
- Maintaining a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers
- Assisting in the realization of your store's maximum profit contribution
- Protecting all company assets
- Maintaining a high level of good customer service
- Creative problem solving in the areas of Associate Development, Maximizing Sales Potential, Controlling Expense and Shrink, Merchandise Display, Store Signage Placement
Store Manager
Sally Beauty Supply
Aurora, CO
08.2010 - 08.2014
- Hire, train, develop, and lead your staff to ensure that your employees are providing superior customer service and performing to their highest potential
- See that the optimal customer experience is achieved by ensuring excellent store appearance, maintaining high standards of merchandising, and coordinating special promotional activities as assigned
- Effectively oversee all store operations with an emphasis on maintaining within the assigned budget, controlling expenses, growing sales, and managing inventory
- Protect customers, employees, and store assets by ensuring that all staff follows safety and security rules and procedures, as well as Company policies
- Develop the strategies necessary to achieve sales results through business analysis, action planning, effective communication, and consistent accountability
Education
Dorsey Business School -
Dorsey Business School
Southgate, MI05.2007
High School Diploma -
Colorado State High
Denver, CO06.2004
Skills
- Relationship building and management
- Strong team-builder
- Risk mitigation
- Coaching and mentoring
- Banking operations
- Teamwork and collaboration
- Continuous improvement
- Willing to learn
- Self motivation
- Team building leadership
Assessments
Attention to detail, Proficient, 07/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Branch Operations Associate Manager
Wells Fargo
12.2020 - Current
Pink Sales Manager
Victoria's Secret & PINK
08.2016 - 11.2020
Store Manager
Dollar Tree
06.2014 - 08.2016
Store Manager
Sally Beauty Supply
08.2010 - 08.2014
Dorsey Business School -
Dorsey Business School
High School Diploma -
Colorado State High
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