Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Castrillon

Miami,USA

Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

GOMEZ ZAPATA
FORT LAUDERDALE, FLORIDA
05.2020 - 07.2021
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Understood and followed oral and written directions.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed all payments processing, invoicing and collections tasks.
  • Processed invoice payments and recorded information in account database.

Administrative Assistant

Grover to Buyer
MIAMI, FLORIDA
05.2019 - 02.2020
  • Organized existing files to ensure accurate storage of records.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Assisted in developing filing systems for paper and electronic documents.
  • Identified discrepancies between physical file locations and database entries.

Administrative Manager

Oasis Recovery Home
Miami, FL
10.2019 - 04.2022
  • Researched and resolved customer inquiries regarding account status and payment issues.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Managed accounts receivable and payables processes, including invoicing, payments, and collections.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Administrative Assistant

SM Preparation
Miami, FL
10.2022 - 01.2024
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Assisted with scheduling appointments for clients and visitors.
  • Prepared monthly financial reports for management review.
  • Billing program managment CLIO

Education

TECNOLOGA EN GESTION EMPRESARIAL - Business Administration

SENA
Colombia
11.2016

Skills

  • Administrative Support
  • Highly organized
  • Bilingual (English-Spanish) Level B2
  • Diciplined, resourceful, punctual, Passionate
  • Team work
  • Interpersonal Skills
  • Computer Skills
  • Customer Service
  • Excellent Communication
  • Microsoft Office
  • Time Management
  • Data Entry

Timeline

Administrative Assistant

SM Preparation
10.2022 - 01.2024

Administrative Assistant

GOMEZ ZAPATA
05.2020 - 07.2021

Administrative Manager

Oasis Recovery Home
10.2019 - 04.2022

Administrative Assistant

Grover to Buyer
05.2019 - 02.2020

TECNOLOGA EN GESTION EMPRESARIAL - Business Administration

SENA

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Monica Castrillon