Work History
Summary
Overview
Education
Skills
Seminars Certifications
Languages
Work Preference
Timeline
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Monica Castro

Monica Castro

Clifton,NJ

Work History

Sales Associate & GM

Romantic Depot
06.2020 - 11.2023
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for seamless on boarding experience.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Used in-store system to locate inventory and place special orders for customers.
  • Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed.

FOUNDER & CEO

MBC Logistics
05.2014 - 06.2020
  • Transformed departmental operations through aggressive process overhaul and attention to quality
  • Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success
  • Collaborated with industry partners to build valuable relationships and achieve operational targets
  • Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues. Expanded company''s geographical reach, opening new markets and increasing profitability.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Represented organization at industry conferences and events.

SALES AND MARKETING MANAGER

Hotel Tryp by Wyndham
04.2011 - 04.2014
  • Liaised with sales, technical services and customer relations personnel to drive on-time, under-budget project completion
  • Motivated and mentored employees to increase knowledge, skills and career potential within company
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.

HEAD OF PUBLIC RELATIONS

San Fernando Plaza Hotel
05.2010 - 03.2011
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
  • Managed customer complaints and rectified issues to complete satisfaction
  • Grew and evolved existing customers and generated new business opportunities through strategic selling, influencing and skilful negotiation
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Resolved customer issues and offered continual support throughout sales, delivery and processes
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Orchestrated cross-functional collaboration between departments such as marketing, sales, customer service ensuring unified communication strategies were implemented effectively.
  • Developed campaigns to increase public awareness of company and engage customers.

KEY ACCOUNT SALES EXECUTIVE

San Fernando Plaza Hotel
02.2008 - 04.2010
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
  • Managed customer complaints and rectified issues to complete satisfaction
  • Grew and evolved existing customers and generated new business opportunities through strategic selling, influencing and skilful negotiation
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Resolved customer issues and offered continual support throughout sales, delivery and processes
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Optimized account management tactics to reduce churn rate, thereby fostering long-term client retention.
  • Developed, maintained and utilized diverse client base.

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

16
16
years of professional experience

Education

Some College (No Degree) -

La Guardia Community College
New York, New York

Associate Degree in Business Administration -

Technical Metropolitan Institute of Medellin
Medellin, Colombia
01.2011

High School Diploma -

Medellin Institute Conrado Gonzáles Mejía
Medellin, Colombia
01.1991

Skills

  • Event planning and execution
  • Word, Excel and Power Point
  • Multi-tasking strength
  • Wine Knowledge
  • Organization
  • Drink Presentation
  • Glassware Identification
  • Spirit Knowledge

Seminars Certifications

  • Technical Certification - systematized commercial assistant.
  • Seminar - Strategic negotiation and management of difficult clients.
  • Seminar - Professional negotiation as a management tool.
  • Seminar - Basic concepts in tourism and introduction to tourism.
  • Seminar - Educational marketing.

Languages

English
Professional Working
Spanish
Native or Bilingual

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hours

Timeline

Sales Associate & GM

Romantic Depot
06.2020 - 11.2023

FOUNDER & CEO

MBC Logistics
05.2014 - 06.2020

SALES AND MARKETING MANAGER

Hotel Tryp by Wyndham
04.2011 - 04.2014

HEAD OF PUBLIC RELATIONS

San Fernando Plaza Hotel
05.2010 - 03.2011

KEY ACCOUNT SALES EXECUTIVE

San Fernando Plaza Hotel
02.2008 - 04.2010

Some College (No Degree) -

La Guardia Community College

Associate Degree in Business Administration -

Technical Metropolitan Institute of Medellin

High School Diploma -

Medellin Institute Conrado Gonzáles Mejía
Monica Castro