Monica Cathers
Grants Pass,OR
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
41
41
years of professional experience
2
2
Certifications
Work History
Home Health Hospice Aide
Trinity Home Healthcare
Grants Pass, Oregon
08.2025 - Current
- Provided compassionate personal care to hospice patients in their homes.
- Assisted with daily living activities including bathing, dressing, and meal preparation.
- Monitored patient health and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for patients and families.
- Collaborated with healthcare teams to ensure quality patient care delivery.
- Educated families on caregiving techniques and end-of-life support strategies.
- Provided emotional support to patients and families during difficult times.
- Monitored vital signs including temperature, pulse rate, respiration rate, and blood pressure.
- Prepared meals that met the nutritional needs of each individual client.
- Encouraged independence by assisting patients with self-care tasks such as meal preparation, light housekeeping and laundry.
- Performed personal care services for patients including oral hygiene, skin care, nail care and hair care.
General Manager
Oregon Pour Authority
Grants Pass, Oregon
02.2018 - 08.2025
- Managed daily operations to ensure smooth service delivery and customer satisfaction.
- Developed and implemented training programs for new staff members.
- Oversaw inventory management and optimized stock levels for efficiency.
- Led team meetings to discuss performance, goals, and operational improvements.
- Established relationships with vendors to negotiate favorable terms and pricing.
- Ensured compliance with health and safety regulations in all operations.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Owner Operator
Strings Italian Cafe
Auburn
04.2006 - 12.2017
- Managed daily operations of a busy Italian cafe.
- Trained and supervised staff in food preparation and service.
- Developed menus highlighting authentic Italian cuisine offerings.
- Oversaw inventory management and supplier relationships for quality ingredients.
- Ensured compliance with health and safety regulations in food handling.
- Coordinated customer service initiatives for improved guest satisfaction.
- Implemented marketing strategies to promote cafe events and specials.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Streamlined kitchen processes to enhance efficiency and reduce waste.
Lead Server Trainer
TGI Fridays
Sacramento, California
05.1985 - 08.1988
- Trained new servers on menu items and service standards.
- Conducted ongoing training sessions to enhance team skills.
- Assisted in developing training materials for staff use.
- Monitored service quality and provided constructive feedback.
- Implemented best practices for customer interaction and satisfaction.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Provided classroom instruction in areas such as customer service techniques, product knowledge and sales techniques.
- Assisted with the development of operational procedures and standards for restaurants.
- Coordinated with restaurant managers to ensure compliance with training policies and procedures.
- Conducted on-site restaurant visits to observe server performance and provide feedback.
- Ensured all servers are knowledgeable about menu items and able to answer questions from customers.
- Provided support during peak times when additional staff was needed at restaurants.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Calculated charges, issued table checks, and collected payments from customers.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Worked directly with servers for many shifts during training process.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
Server
Sheraton Hotels
West Sacramento, California
02.1986 - 04.1988
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary needs.
- Took and processed orders accurately using POS systems.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on restaurant procedures and service standards.
- Handled customer inquiries and resolved complaints efficiently.
- Monitored inventory levels and restocked supplies as needed.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
High School Diploma -
Bellavista
Fair Oaks, CA05-1983
American River College
Sacramento, CASkills
- Personal care
- Vital sign monitoring
- Hospice patient support
- Caregiver education
- Health and safety compliance
- Team collaboration
- Staff training
- Inventory management
- Customer service
- Budgeting
- Health compliance
- Quality control
- Vendor negotiation
- Menu development
- Team leadership
- Time management
- Restaurant promotion management
- Customer loyalty
- Customer service best practices
- Pre-shift walk-through
- Recipes and menu planning
- Take-out service
- Shift management
- Wine pairing
Certification
OLCC
References
References available upon request.
Timeline
Home Health Hospice Aide
Trinity Home Healthcare
08.2025 - Current
General Manager
Oregon Pour Authority
02.2018 - 08.2025
Owner Operator
Strings Italian Cafe
04.2006 - 12.2017
Server
Sheraton Hotels
02.1986 - 04.1988
Lead Server Trainer
TGI Fridays
05.1985 - 08.1988
High School Diploma -
Bellavista
American River College