Monica Caulfield
Troy,NY
Summary
I would like to utilize my past acquired skills and enter the medical field as an Eligibility Determination Specialist.
Overview
19
19
years of professional experience
Work History
Government Post Closing Review Specialist
New York Credit Union Association / OwnersChoice Funding
05.2011 - 04.2022
- Complied with federal, state and company policies, procedures and regulations
- Ensure documents are in accordance with state and bank requirements
- Wire and fund all loans in a timely and efficient manner
- Achieve excellent customer satisfaction results as monitored by customer surveys
- Delegate assignments to colleagues based on the work flows.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Worked with warehouse banks to manage shipment of collateral documents.
- Checked accuracy and completeness of all paperwork.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Managed disbursements, cut and processed checks and mailed correspondence.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Prepared loan packages and closing instructions for bank employees.
- Oversaw paperwork processing for FHA, USDA and VA loans.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed current on loan regulation changes, processing loan applications in compliance with current laws and regulations.
Assistant Branch Manager / Head Teller
Capital Communications Federal Credit Union
11.2002 - 05.2011
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Investigated and promptly resolved issues with patron accounts.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Trained and mentored new hires on customer service policies and bank procedures.
- Monitored and verified suspicious activity on customers' accounts.
- Identified potential needs through observation, questioning, and listening.
- Managed daily bank operations while providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Completed highly accurate, high volume money counts via both manual and machine-driven approaches.
- Verified amount of cash in teller drawer against day's receipts, quickly identifying errors.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Executed all aspects of daily banking transactions.
Education
High School Diploma -
Lansingburgh High School
Troy, NYMedical Coding & Billing Certificate Program
SUNY Schenectady Community College
12.2023
Skills
- Training & Mentoring
- Quality Assurance
- Auditing & Quality Control
- Reporting
- High-Volume Environments
- HIPPA Compliance
- ICD-10-CM and CPT Coding
- Electronic Health Records
- Medical Billing Procedures
- Medical Terminology / Biology
- Team Leadership
- Disbursement Management
- Complex Problem-Solving
- Effective Time Management
- Customer Relations
Timeline
Government Post Closing Review Specialist
New York Credit Union Association / OwnersChoice Funding
05.2011 - 04.2022
Assistant Branch Manager / Head Teller
Capital Communications Federal Credit Union
11.2002 - 05.2011
High School Diploma -
Lansingburgh High School
Medical Coding & Billing Certificate Program
SUNY Schenectady Community College
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