Monica Cen Cen
Brooklyn,NY
Summary
Dedicated employee with strong customer service skills, adept at multitasking and effective time management. Committed to delivering positive and memorable experiences for every customer. Eager to leverage skills to contribute to company growth and success. Open to learning and collaborating in both individual and team settings.
Overview
4
4
Languages
7
7
years of professional experience
Work History
Nail Technician
Peach Bling | Japanese Nail Atelier
Manhattan, NY
05.2026 - Current
- Provided outstanding customer service, consistently exceeding client expectations.
- Conducted client meetings to assess individual service preferences and requests.
- Managed incoming calls to schedule appointments efficiently.
- Created distinctive designs for monthly special nail art promotions.
Nail Technician
Ambient Nails & Spa
Manhattan, New York
05.2024 - 04.2026
- Concentrated on nail perfection through meticulous attention to detail.
- Engaged with customers to foster positive relationships.
- Provided translation assistance for coworkers facing language barriers.
Accounting Assistant
Cplusa Tax & Accounting Inc.
Brooklyn, New York
05.2023 - 09.2023
- Prepared personal and corporate tax filings accurately and timely.
- Assisted with preparation of monthly financial statements and reports.
- Tracked updates to ensure customer personal information remained current.
Salesperson
Golden Palace Jewelry
Brooklyn, New York
02.2020 - 05.2022
- Negotiated pricing agreements with clients to optimize profitability.
- Managed client deposits and transactions while updating billing information accurately.
- Leveraged experience to resolve challenges efficiently.
- Guided and mentored interns, fostering professional development.
Education
Associate of Applied Science - Business Administration
Borough of Manhattan Community College
New York, NY12-2026
Skills
- Calm under pressure
- Adaptable to trends
- Time management
- Customer service
- Client consultation
- Client service excellence
- Nail art design
Languages
English
Full Professional
Spanish
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Accomplishments
- Academic Excellent
Timeline
Nail Technician
Peach Bling | Japanese Nail Atelier
05.2026 - Current
Nail Technician
Ambient Nails & Spa
05.2024 - 04.2026
Accounting Assistant
Cplusa Tax & Accounting Inc.
05.2023 - 09.2023
Salesperson
Golden Palace Jewelry
02.2020 - 05.2022
Associate of Applied Science - Business Administration
Borough of Manhattan Community College