Monica Chamberlain

Work History

Administrative Support Specialist I

Danville Public Schools

04.2023 - Current

Managed filing system, entered data and completed other clerical tasks.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Input daily attendance information into office database for 1,285-at George Washington HS.
Checked records for accuracy and completeness, and corrected errors.
Processed and scanned files into electronic databases.
Accessed and used computer software applications to update and maintain records.
Maintained accurate records of all absences, truancy issues and disciplinary actions.
Called parents and guardians to inquire about late or truant students.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Clerk II

Unique Industries Inc

09.2022 - 04.2023

Verified incoming products and checked delivery totals to keep system records current and accurate.
Performed data entry and completed proper paperwork.
Developed and implemented strategies to keep stocks organized and reduce excess inventory.
Maintained inventory count, tracked usage, and documented variances.
Completed physical inventory counts each month.
Monitored and adjusted inventory levels to meet customer needs and demands.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Recorded information, shortages, and discrepancies to keep records current and accurate.

Home Health Aide

Private Duty In-Home Care

07.2020 - 02.2023

Provided mobility assistance such as walking and regular exercising.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Constructed cognitively stimulating activities.
Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.

Youth Counselor

Pathways Youth Services III

04.2014 - 05.2015

Educated clients on dangers of substance abuse and prevention techniques.
Supported individuals dealing with mental health and emotional issues.
Maintained accurate documentation of youth progress in line with reporting requirements.
Wrote reports for family and caregivers, documenting progress, challenges, and therapy milestones.
Supervised youth in engaging environment to promote security and safety for all ages.
Collaborated with other professionals to coordinate comprehensive care for clients.

Mental Health Support Specialist

Alliant Human Services

04.2010 - 02.2014

Monitored patients and assessed suicide risks.
Completed one-on-one counseling with broad range of clients suffering from Depression and Bi-Polar diseases and issues.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Maintained caseload of 5-7 active clients and 5 clients within assessment phase.
Observed and monitored client behavior and responses to treatment.
Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
Encouraged patients to discuss experiences in group and individual settings.
Documented client progress in confidential files.
Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.

Assistant Crew Leader

U.S. Census Bureau, U.S. Department Of Commerce

04.2010 - 08.2010

Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
Performed field staff duties critical to completing accurate count in hard-to-reach communities.
Communicated with Census takers via phone to answer questions and expedite process.
Completed surveys by rechecking contact information before ending each call.
Coded data from participant interviews.
Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.

Intensive In Home Therapist

The Madeline Center

11.2006 - 07.2009

Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
Performed research on effectiveness of interventions and proposed changes to intervention structures based on evaluation outcomes.
Helped clients obtain outside specialist services by coordinating referrals and advising on options.
Wrote reports on clients and maintained required paperwork.
Identified indications of mental deficiency, abnormal behavior or maladjustment through direct observation.
Offered specific advice to help clients work through educational or occupational issues.
Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.

Food Service Worker

Carlbrook School

07.2004 - 11.2006

Verified prepared food met standards for quality and quantity before serving to customers.
Monitored food quality and freshness throughout day.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Stored food in designated containers and storage areas to prevent spoilage.

CPS Investigator

Danville Division Of Social Services

12.1999 - 06.2004

Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
Devised and implemented safety plans for children suspected as victims of abuse or neglect.
Completed comprehensive assessments of families to identify needs and develop treatment plans.
Worked with educational team to develop Individual Education Plans (IEPs) for students.
Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
Developed and implemented strategies to reduce and prevent family conflict.
Remained objective in handling each case, especially when children and families were in high-stress situations.
Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
Documented data and completed accurate updates to case records.
Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.

Social Worker

House Of Umoja

08.1996 - 12.1998

Administered assessments to identify clients' needs and establish treatment plans.
Participated in interdisciplinary team meetings to coordinate care for clients.
Facilitated peer support groups to help clients connect with others.
Supported clients and families with empathy and compassion during difficult times.
Conducted home visits to assess living environment and facilitate access to necessary resources.
De-escalated stressful situations through individual and family crisis interventions.
Collaborated with other professionals to plan and coordinate care for clients.

Case Manager

Lutheran Settlement House-Women's Program

01.1992 - 07.1996

Developed and implemented safety plans for clients at risk of harm to provide protection.
Developed and implemented comprehensive case management plans to address client needs and goals.
Advocated for social and community service programs to increase awareness and funding.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Evaluated treatment plans against individual goals and healthcare standards.
Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Participated in community events to promote services and engage with public.
Facilitated individual and group sessions to promote positive behavior change for clients.
Developed comprehensive discharge plans to transition clients to appropriate service providers in community.

Attendance Clerk

Sleighton Farms Residential School

08.1985 - 01.1992

Input daily attendance information into office database for 500-student school.
Made appropriate file information updates and system upgrades.
Checked records for accuracy and completeness, and corrected errors.
Developed exceptional time management, relationship building and organizational skills from working in busy school setting.
Accessed and used computer software applications to update and maintain records.
Maintained accurate records of all absences, truancy issues and disciplinary actions.
Retrieved and disseminated information from computer databases.
Paid attention to detail while completing assignments.

Summary

Overview

Work History

Administrative Support Specialist I

Clerk II

Home Health Aide

Youth Counselor

Mental Health Support Specialist

Assistant Crew Leader

Intensive In Home Therapist

Food Service Worker

CPS Investigator

Social Worker

Case Manager

Attendance Clerk

Education

Bachelor of Arts - Criminal Justice

Skills

Additional Information

Timeline

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