Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Chapa

Brownsville

Summary

Experienced with inventory auditing, demand forecasting, and stock control systems. Utilizes precise organizational skills to ensure accurate and efficient inventory management. Track record of reducing discrepancies and improving operational efficiency.

Overview

8
8
years of professional experience

Work History

Inventory Specialist

Ovie Logistics
04.2022 - Current
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.

Dispatch Manager

Hessen Logistics
09.2019 - 01.2022
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Reported to management operational activities and maintained current records.
  • Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
  • Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.

CSR/Logistics Coordinator

Tactica Logistics
01.2017 - 12.2019
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.

Education

High School Diploma -

Brightwood College
01-2016

Skills

  • Attention to detail
  • Customer service
  • Inventory control
  • Teamwork and collaboration
  • Inventory counts
  • Inventory reconciliation
  • Material handling
  • Error adjustments
  • Warehouse operations
  • Recording shipments
  • Ordering supplies
  • Digital and physical counts

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Inventory Specialist

Ovie Logistics
04.2022 - Current

Dispatch Manager

Hessen Logistics
09.2019 - 01.2022

CSR/Logistics Coordinator

Tactica Logistics
01.2017 - 12.2019

High School Diploma -

Brightwood College

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