Monica Chavez
Pearland,TX
Summary
Experienced business professional with an active Secret Security Clearance, offering 13 years of diverse experience in the military and private sector. Successfully trained and mentored 14 personnel on food inspections and safety standards, ensuring their qualifications for their respective positions. Demonstrates exceptional leadership skills, gained from five years of handling public complaints and effectively analyzing program data to identify potential violations. Passionate about training and developing all members within an organization, with a strong commitment to surpassing current standards. Supported by a Bachelor of Arts in Criminal Justice with a concentration in Forensic Science, as well as a Master of Arts with a concentration in Counseling, providing a solid educational foundation to excel in various professional settings. Grounded Child Protective Investigator adept at identifying dangers and risks with potential for lasting trauma and injury. Adaptable professional working closely with law enforcement and other partners to promote positive outcomes. Supports youth exiting risky environments and finds appropriate resources.
Overview
11
11
years of professional experience
Work History
Regulatory Services/Program Investigator
Department of Public Safety
- Responsible for improving the operational efficiency
- Responsible for auditing program licensees and permit holders for compliance with applicable state and federal regulations
- Reviews complaints from the public and monitors and analyzes program data to detect potential criminal or administrative violations.
Family Support Worker
City of San Antonio, Head Start
- Focusing on equipping parents and families with skills needed to thrive
- Educated families about physical and emotional self-care and connect families with community resources
- Supporting and encouraging people to manage their own domestic responsibilities
- Assisting with their personal care
- Maintaining accurate records and reports
- Supporting people to access community facilities.
Site Coordinator
Communities in Schools San Antonio
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Coordinated effectively with vendors for procurement of materials, negotiating favorable terms for project budget optimization purposes.
- Developed creative themes for events and created related activities to engage attendees.
CPS/Investigator and Conservatorship Specialist
Department of Family and Protective Services
2013.12 - Current
- Investigators investigate allegations of child abuse and neglect
- CPS receives and investigates reports of abuse and neglect 24 hours per day, every day of the year
- The purpose of a CPS investigation is to: See if a child can safely live with their family
- Find out if abuse or neglect happened
- Learn whether other children in the family are victims of abuse or neglect
- Determine if there is a risk of abuse or neglect in the future
- Develop a plan, if needed, to keep the child or children safe
- Conservatorship Specialist caseworker monitors children's care while they are in CPS conservatorship
- This means working with the parents, extended family, and legal parties help children find a permanent, safe place to live.
Education
Master of Arts - Counseling
Wayland Baptist University
01.2015
Bachelor of Arts in Criminal Justice - Forensic Science
American Military University
01.2010
Skills
- Health Inspection Codes
- Investigation
- Compliance Standards
- Operation Monitoring
- Critical Thinking
- Training
- Gathering Information
- Policy / Procedure
- Communication (oral / written)
- Detailed report writing
- Interview techniques
- Research abilities
- Ethical and honest
Awards
- Army Achievement Medal (5th Award)
- USCG Commendation Medal
- Army Good Conduct Medal (3RD Award)
- National Defense Service Medal
- Global War on Terrorism Medal
- Armed Forces Service Medal (AFSM)
- Non-Commissioned Officer Professional Development Ribbon
- Army Service Ribbon
- Overseas Service Ribbon
- USN & USMC Corps Overseas Service Ribbon
Timeline
CPS/Investigator and Conservatorship Specialist
Department of Family and Protective Services
2013.12 - Current
Regulatory Services/Program Investigator
Department of Public Safety
Family Support Worker
City of San Antonio, Head Start
Site Coordinator
Communities in Schools San Antonio
Master of Arts - Counseling
Wayland Baptist University
Bachelor of Arts in Criminal Justice - Forensic Science
American Military University
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