Monica Chavez
Whittier,CA
Summary
Dynamic professional with a strong background in customer service as shown below, known for resolving conflicts with empathy and enhancing client relationships. Proficient in Microsoft Office and database entry, I excel in workflow optimization and have a proven track record of improving customer satisfaction through personalized solutions.
Overview
2026
2026
years of professional experience
Work History
Instructional Assistant
East Whittier City School District
2021 - Current
- Provided support during classes of 30 kids, group lessons with up to 100 kids, and classroom activities.
- Supported Spanish Language Learners to deliver high-quality education for students learning Spanish.
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Supported integration of technology in classroom, facilitating more dynamic learning experience.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
- Maintained safety and security by overseeing students in recess environments.
- Supported student learning objectives through personalized and small group assistance.
Customer Service Representative
Various
1999 - 2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated up to 40 daily calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Payroll, Accounts Receivable and Accounts Payable support
- Develop strong interpersonal skills and relationships with fellow employees to support company efficiency and production
Education
Associate of Science - Culinary Arts
Art Institute of Los Angeles
Santa Monica, CA06-2002
Skills
- Empathy and patience
- CPR and first aid
- Relationship building
- Telephone reception
- Microsoft office
- Client relationship management
- Database entry
- Workflow optimization
- Customer service
- Office management
Languages
Spanish
Native or Bilingual
Timeline
Instructional Assistant
East Whittier City School District
2021 - Current
Customer Service Representative
Various
1999 - 2012
Associate of Science - Culinary Arts
Art Institute of Los Angeles