Monica Chavez
Woodville,OH
Summary
Dedicated housekeeper with a proven track record in maintaining cleanliness and sanitation standards. Strong attention to detail and reliability ensure a welcoming environment for everyone.
Reliable professional with extensive experience in housekeeping, customer service and care of children. Known for implementing efficient cleaning procedures and collaborating with teams to enhance operational effectiveness and create a welcoming atmosphere for everyone.
Adaptable with a strong focus on customer satisfaction and teamwork. Bilingual in English and Spanish, providing exceptional service while streamlining processes to improve efficiency and ensure high-quality standards.
Overview
16
16
years of professional experience
Work History
Housekeeper
Justice for Migrant Women
Fremont, OH
01.2024 - Current
- Maintained cleanliness and sanitation standards in living spaces to ensure safe environments for staff and guest.
- Implemented efficient cleaning procedures that enhanced overall operational effectiveness.
- Conducted regular inventory checks of cleaning supplies, ensuring availability and proper usage.
- Streamlined cleaning schedules to maximize efficiency while maintaining high-quality standards.
- Collaborated with staff to create a welcoming atmosphere for residents through attention to detail in cleaning tasks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Data Entry Clerk
ICG Logistics
Perrysburg, OH
04.2017 - 11.2019
- Entered and updated data in company database with high accuracy
- Maintained organized filing system to streamline document retrieval
- Reviewed and verified data entries for consistency and correctness
- Followed established procedures to enter and process data correctly.
Customer Service Representative
Service Spring Corp
Maumee, OH
03.2013 - 04.2018
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Provided language translation services for customer service inquiries.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.
- Utilized Spanish proficiency to build relationships with Spanish speaking customers.
- Processed orders accurately using CRM systems to track customer interactions.
- Collaborated with team members to streamline service procedures and reduce response times.
- Provided bilingual support to customers, enhancing communication and satisfaction.
Health Aide
T.M.C. Migrant Head Start
TEXAS
05.2010 - 05.2017
- Provided direct care to children, addressing health and developmental needs.
- Streamlined documentation processes, maintaining accurate records of children progress and interventions.
- Contributed to a positive work atmosphere through effective teamwork, communication, and collaboration with colleagues.
- Transported and accompanied parents and children to doctor visits or hospital.
- Administered medications as prescribed, reducing errors and ensuring proper dosing schedules were followed.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting sensitive data from unauthorized access or disclosure.
- Facilitated communication between children and their families, and healthcare providers, improving care coordination and outcomes.
- Developed strategies to improve children's engagement in health-related activities.
- Monitored and documented children's health progress and behavioral changes.
- Assisted in implementing individualized care plans tailored to each child's requirements.
- Collaborated with educational staff to ensure holistic development of children.
- Educated families on health practices and resources available within the community.
- Trained new health aides on protocols and best practices for child care.
- Administered daily health screenings and assessments for children in care.
- Developed individualized health plans in collaboration with families and healthcare providers.
- Maintained accurate records of medical histories and immunization statuses.
- Coordinated with local health agencies to provide resources and support services.
- Monitored children's dietary needs, ensuring compliance with nutritional guidelines.
- Advocated for children's health.
Education
MEDICAL - Medical Social Work
TERRA STATE COMMUNITY
Fremont, OHEMERGENCY MEDICAL TECH - MEDICAL
FOUR COUNTY CAREER CENTER
OHIO02.2001
High School Diploma -
BELLMONT SENIOR HIGH SCHOOL
Decatur, IN06.1990
Skills
- Housekeeping
- Customer service
- Fluent in Spanish
- Childcare support
- Teamwork and collaboration
- Time management
- Attention to detail
- Reliability
- Direct patient care
- Active listening
- Adaptability and flexibility
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Housekeeper
Justice for Migrant Women
01.2024 - Current
Data Entry Clerk
ICG Logistics
04.2017 - 11.2019
Customer Service Representative
Service Spring Corp
03.2013 - 04.2018
Health Aide
T.M.C. Migrant Head Start
05.2010 - 05.2017
MEDICAL - Medical Social Work
TERRA STATE COMMUNITY
EMERGENCY MEDICAL TECH - MEDICAL
FOUR COUNTY CAREER CENTER
High School Diploma -
BELLMONT SENIOR HIGH SCHOOL