Summary
Overview
Work History
Skills
Languages
Education
Timeline
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Monica Cheng

Asheville,NC

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Golds Gym
10.2021 - Current
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with an eye for coverage needs and individual strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised day-to-day operations to meet performance, quality, and service expectations
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies

Shift Manager

ALDI
06.2015 - 07.2019
  • Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on tasks to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Store System Integrator

Whole Foods Market Inc
05.2008 - 05.2015
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Self-motivated, with a strong sense of personal responsibility.

Skills

  • Project Management
  • Budget Planning
  • Communication
  • Problem-solving
  • Customer Relationship Management
  • Closing and Contract Negotiations
  • Time Management
  • Staff Management
  • Financial Management
  • Hiring and Training
  • Performance Tracking and Evaluations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Education

University of Mexico

Accountant Bossiness Administration

Timeline

Assistant Manager

Golds Gym
10.2021 - Current

Shift Manager

ALDI
06.2015 - 07.2019

Store System Integrator

Whole Foods Market Inc
05.2008 - 05.2015

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Monica Cheng