Monica Chifamba

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Maintained excellent attendance record, consistently arriving to work on time.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked with customers to understand needs and provide excellent service.

• Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Monitored and assisted residents through individual service plans.
• Remained alert to problems or health issues of clients and competently responded.
• Maintained frequent supervision of residents unable to call for assistance.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

Evaluated team performance and care quality.

• Ordered supplies according to budget limitations and expected use levels.
• Managed 45 employees caring for 106 residents.
• Scheduled all assignments and managed requests for time off.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Communicated with residents, ensuring that medical information was kept private.
• Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.