Monica Clark
Haines City,FL
Summary
Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
21
21
years of professional experience
Work History
Psychiatric Technician
Peace River Center
Bartow , Florida
2013.09 - 2020.01
- Provided direct patient care and monitored patients' physical, mental, and emotional status.
- Conducted group therapy sessions with clients and facilitated activities designed to improve socialization skills.
- Taught clients how to manage their emotions, cope with stress, and develop healthy habits.
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
- Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
- Facilitated psychoeducational classes such as anger management, substance abuse prevention and treatment.
- Organized recreational activities for patients such as arts and crafts projects or outdoor games.
- Developed therapeutic relationships with clients while providing a safe environment for them to express themselves openly.
- Performed crisis intervention services when needed including evaluating potential risks posed by clients' behaviors or actions.
- Ensured that all safety protocols were followed at all times while caring for patients in a residential setting.
- Utilized therapeutic techniques such as positive reinforcement or distraction methods when working with agitated patients.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
Youth Care Worker
Polk Correctional Institution
Polk City , Florida
2008.02 - 2011.07
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
- Developed and implemented individualized plans to meet the needs of youth in care.
- Assisted in developing and implementing behavior management strategies with youth in care.
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Monitored the physical environment to ensure safety of clients and staff.
- Facilitated group activities that promote socialization skills among youth in care.
- Encouraged positive behaviors through role modeling, mentorship, and reward systems.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Oversaw daily routines of youth in placement and delivered services related to basic human needs.
Instock Team Member
Walmart Supercenter
Auburndale , Florida
2003.12 - 2005.06
- Maintained inventory of stock items to ensure adequate supply for customer needs.
- Verified pricing accuracy and adjusted prices as needed.
- Processed incoming shipments, restocked merchandise, and removed damaged goods.
- Unpacked boxes, priced new items, and placed them on shelves or racks in store.
- Checked expiration dates on perishable goods such as food products to ensure quality control standards were met.
- Removed outdated products from shelves and disposed of them according to company policy.
- Collaborated with colleagues when faced with difficult tasks such as lifting heavy boxes or rearranging display cases.
- Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Representative
The Results Company
Winter Haven , Florida
2002.10 - 2003.10
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Processed payments using point of sale system software.
- Answered phone calls and directed them to appropriate personnel.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Cashier/Production Worker
Kforce
Haines City , Florida
2001.12 - 2002.09
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Cashier/Prep Worker
Taco Bell Restaurant
Haines City , FL
1999.04 - 2001.08
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Haines City Senior High School
Haines City, FL2001-05
Skills
- Behavior monitoring
- Substance abuse treatment
- Patient Rapport
- Mental Health Support
- Suicide Prevention
- De-Escalation Techniques
- Behavior Observation
- Critical Thinking
- Problem-solving abilities
- Group Therapy
- Reliability
Timeline
Psychiatric Technician
Peace River Center
2013.09 - 2020.01
Youth Care Worker
Polk Correctional Institution
2008.02 - 2011.07
Instock Team Member
Walmart Supercenter
2003.12 - 2005.06
Representative
The Results Company
2002.10 - 2003.10
Cashier/Production Worker
Kforce
2001.12 - 2002.09
Cashier/Prep Worker
Taco Bell Restaurant
1999.04 - 2001.08
High School Diploma -
Haines City Senior High School
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