Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MONICA CLAYTON

Grand Prairie,Texas

Summary

To obtain a stable and challenging position that will utilize my past training and background, expand my knowledge, and also offer opportunities for personal and professional growth. Ambitious and Bi-lingual with knowledge and experience in management, customer service and leadership Values: Detail-oriented and resourceful in completing all job duties, able to multi-task effectively and efficiently Administration Microsoft Word, Excel, Outlook Fast learner, works well under pressure and communicates effectively, Analytical, adaptable (work in changing environment) Able to build relationships, loyal and discreet (maintain confidentiality), flexible, time management, written and verbal communication.

Overview

20
20
years of professional experience

Work History

Clerk, Logistics

Envoy Airlines
09.2023 - Current
  • Conduct invoice reconciliation before authorization and approval for payment
  • Ensured optimal carrier selection through comprehensive analysis of service, price, and performance
  • Investigate and track missing shipments with FedEx to ensure resolution
  • Prepare buy signal for procurement team
  • Assist the procurement team with submitting purchase orders
  • Aids other teams as situations arise
  • Compiles Excel reports for supplier LTL shipments
  • Department supply chain maintenance - internal supply orders/printer maintenance.

Billing Supervisor

Macarthur Medical Center
06.2011 - 02.2022
  • Manage department of 10 employees that include, Medical Records, FMLA, Scanning, Incoming faxes
  • All collections for practice
  • Set up payment plans for balances/ procedures/ surgeries
  • Handle all incoming billing patient calls
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Evaluated accuracy and compliance of all documentation and reports.
  • Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.
  • Generated invoices, processed payments and prepared deposits and part of financial operations oversight.
  • Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
  • Investigated and resolved issues to maintain billing accuracy.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Worked with team members and leadership to identify and develop process improvements.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Work closely with insurance/patients regarding insurance claims/ denials
  • Managed numerous client accounts to track and collect money owed.
  • Train new front office staff for billing/ collecting/ insurance verification
  • VFC Program Coordinator

Home Health Aid

Health Care at Home- Winona Ball
09.2010 - 03.2011
  • Cared for client by assisting with personal hygiene tasks and completing basic household chores.
  • Assisted with bathing, dressing and incontinence care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped client stay happy and healthy by providing mental and emotional support.
  • Accompanied client to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Helped client with medication self-administration.
  • Documented care provided and submitted notes to supervisor.

Loan Manager

Insta-Cash
Arlington
09.2009 - 08.2010
  • Collections on most claims for the facility
  • Communicate effectively with customers regarding past due accounts
  • Handle cash flow of payments
  • Payment Posting
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Collections over phone
  • Close out loans
  • Skip Tracing
  • General computer, copier, fax use
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Approved or denied loan applications and explained reasoning behind decisions.

Loan Office Manager

World Finance Corporation
Arlington
06.2006 - 08.2009
  • Collections on all claims for the facility
  • Communicate effectively with customers regarding past due accounts
  • Handle all cash flow for entire facility, nightly bank deposits
  • Payment posting
  • Train new employees
  • Phone Collections
  • Residential Collection visits
  • Skip Tracing
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Verified client financial information to determine creditworthiness and loan eligibility.

Assistant Manager

World Finance Corporation
Grand Prairie
12.2005 - 06.2006
  • Collections for the facility
  • Communicate effectivity with customers regarding past due accounts
  • Handle cash flow
  • Payment Posting
  • Research, Investigate, process laons in a timely manner
  • Phone Collections
  • Residential Collection visits
  • Close Out Loans

Customer Service Representative

Allstate Insurance
Grand Prairie
05.2005 - 10.2005
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Telemarketing
  • Payment Posting

Education

South Grand Prairie High School
05.2005

Skills

  • SPANISH- FLUENT
  • Billing Dispute Resolution
  • Claims Processing
  • Staff Scheduling
  • Appointment Scheduling
  • Medical Billing and Collections
  • Schedule Coordination
  • Office Management
  • Team Management and Supervision
  • Multitasking and Organization
  • Handling Customer Complaints
  • Customer Service
  • Time Management
  • Microsoft Office
  • Documentation and Recordkeeping
  • Phone and Email Etiquette

References

References Available Upon Request

Timeline

Clerk, Logistics

Envoy Airlines
09.2023 - Current

Billing Supervisor

Macarthur Medical Center
06.2011 - 02.2022

Home Health Aid

Health Care at Home- Winona Ball
09.2010 - 03.2011

Loan Manager

Insta-Cash
09.2009 - 08.2010

Loan Office Manager

World Finance Corporation
06.2006 - 08.2009

Assistant Manager

World Finance Corporation
12.2005 - 06.2006

Customer Service Representative

Allstate Insurance
05.2005 - 10.2005

South Grand Prairie High School
MONICA CLAYTON