MONICA CLAYTON

• Coordinate staff coverage for nursing units, including RNs, LPNs, CNAs, and PCAs.
• Manage off-site consult scheduling and patient transportation logistics.
• Support recruiting by reviewing resumes, conducting phone screenings, and liaising with staffing agencies.
• Maintain employee files, track leave requests, and process time adjustments.
• Ensure compliance with staffing policies and provide orientation to new hires.

• Managed switchboard operations and responded to patient inquiries.
• Maintained and organized patient charts and records.
• Scheduled admissions and acted as a liaison between clinical and administrative teams.

• Followed up on medical claims submitted to Blue Cross/Anthem using OnBase and Artiva.
• Handled denied claims, requested medical records, and escalated delayed payments.

• Answered calls and scheduled appointments across four specialty departments.
• Processed payments, insurance verifications, and medical record updates.
• Delivered front desk and clerical support while maintaining HIPAA compliance.
• Trained new staff and handled patient complaints professionally.

• Answered calls and scheduled appointments across four specialty departments.
• Processed payments, insurance verifications, and medical record updates.
• Delivered front desk and clerical support while maintaining HIPAA compliance.
• Trained new staff and handled patient complaints professionally.

• Verified insurance, billed EKG claims, and reconciled patient accounts.
• Managed denied claims and conducted timely resubmissions.

Owned and operated a licensed home daycare, managing day-to-day operations and state compliance.

• Scheduled referrals, verified insurance, assisted with clinical procedures.
• Supported front desk operations and maintained accurate medical records.

• Collected third-party and self-pay accounts.
• Managed billing and patient inquiries regarding medical balances.

• Scheduled referrals, verified insurance, assisted with clinical procedures.
• Supported front desk operations and maintained accurate medical records.

• Supported medical/surgical units with patient care and administrative tasks.
• Entered physician orders and monitored patient conditions.