Monica Cobb
Griffin,GA
Summary
Hardworking Medical Professional that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with a continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members or step into a leadership role when necessary. Eager to learn new things while advancing knowledge to assist in all possible ways. Highly motivated and organized with exceptional customer service skills that go above and beyond. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with a growing knowledge of medical terminology.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Family Medical Center
Griffin, GA
12.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Received and routed laboratory results to correct clinical staff members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Managed multi-line phone system and pleasantly greeted patients.
Front Office Coordinator
Rehab Solutions
Griffin, GA
08.2022 - 12.2022
- Inventoried and ordered office supplies to maintain availability of products.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Collect patient and client documents and information upon referral.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Medical Receptionist
Family Medical Center
Griffin, GA
06.2021 - 08.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Received and routed laboratory results to correct clinical staff members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Managed multi-line phone system and pleasantly greeted patients.
Workforce Manager
Surge Staffing
McDonough, GA
06.2018 - 06.2021
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Utilized compliance tools, corrective actions, and identification of deficiencies to mitigate audit risks.
- Instructed senior leaders on appropriate employee corrective steps.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Fostered a positive work environment through a comprehensive employee relations program.
Business Owner/Operator
Cobb's Cleaning
01.2008 - 06.2018
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Fulfilled obligations based on customers' individual needs.
- Maintain customer/employee confidentiality.
- Resolved customer inquiries, requests, and complaints.
- Maintained Commercial/Residential properties.
Education
Certificate - CNA/PCA
Southern Crescent Technical College
Griffin, GA05.2014
Some College (No Degree) - Medical Assisting-Coursework
Southern Crescent Technical College
Griffin, GaGED -
Lanier Technical College, Cumming Ga
Griffin, GA05.2001
Skills
- Medical Information Software
- EHR Systems: Epic, Net Health, and Intergy
- Tempworks and Microsoft Office
- Medical Records Management
- HIPAA Guidelines
- Telephone Etiquette
- Insurance Verification
- Staff Leadership
- Teamwork and Collaboration
- Medical Communications
- Office Coordination
- Advising Patents
- Problem-Solving
Timeline
Medical Receptionist
Family Medical Center
12.2022 - Current
Front Office Coordinator
Rehab Solutions
08.2022 - 12.2022
Medical Receptionist
Family Medical Center
06.2021 - 08.2022
Workforce Manager
Surge Staffing
06.2018 - 06.2021
Business Owner/Operator
Cobb's Cleaning
01.2008 - 06.2018
Certificate - CNA/PCA
Southern Crescent Technical College
Some College (No Degree) - Medical Assisting-Coursework
Southern Crescent Technical College
GED -
Lanier Technical College, Cumming Ga